Senior Technical Project Manager

Deluxe

1d•Onsite

About The Position

We currently have an opening for a Senior Technical Project Manager, Global Platform Operations. This position will be located in Burbank, CA. The Senior Technical Project Manager, Global Platform Operations, will support the onboarding of new clients, new client requirements and workflows for our cloud-based platforms. This will include project management of client onboarding, automation initiates, workflow optimization and new requirements support. Project management maximizes automated content fulfillment, Subtitling and Dubbing management in our cloud based platforms which included operational transition & rollout planning, communications planning & execution, internal & external stakeholder engagement and detailed overall project planning. In addition, new system requirements may encompass definition and scoping, workflow standardization and optimization, clarify requirements, and document user acceptance stories while working with our Product team. The Senior Technical Project Manager will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize & communicate those requirements to the development team. This position is based out of Burbank, CA.

Requirements

Bachelors Degree preferred
5+ years experience in driving efficiencies and building processes around automation in support of media distribution especially related to one or more of the following areas - digital audio, digital video, asset management systems/platforms, multimedia formats, and the creation and delivery of localization assets for subtitling and dubbing
Extensive project management experience delivering complex technical initiatives, consistently meeting project objectives, timelines, and stakeholder expectations.
Strong command of project management methodologies, lifecycle phases, and tools, with the ability to adapt approaches to fit technical and business requirements.
Extensive understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
Experience exhibiting overall understanding and knowledge of the video post-production process, media operations, Interoperable Master Format (IMF), Media Asset Management (MAM) and/or digital video deliveries for broadcast & OTT platforms.
Experience with commercial localization software (e.g. WinCaps, CaptionMaker/MacCaption, Poliscript Create, EZTitles, Swift, Cavena, Canvass and Fuzion) and commonly used file formats (e.g. EBU STL, DFXP, TTML, SCC, IMSC, PAC, 890, XML) for OTT, Broadcast, Theatrical and Home Entertainment a plus
Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority – strong technical background a plus
Excellent teamwork, written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language
Excellent attention to detail with strong organizational skills and ability to multitask.
Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.

Responsibilities

Project Manage client onboarding and initiatives to drive digital supply chain process improvements to successfully and rapidly deploy scalable, end-to-end content fulfillment automation solutions to Deluxe’s Localization and Fulfillment platforms, including ONE and Sfera
Lead end-to-end delivery of technical projects, applying appropriate project management methodologies, lifecycle frameworks, and tools to ensure projects are delivered on time, within scope, and aligned with business objectives.
Partner with cross-functional stakeholders to manage planning, execution, risk, and communication, ensuring transparency, accountability, and successful outcomes.
Define requirements and scope system functionality to enable end to end automation.
Maintain existing customer relationships, escalated needs and functionality requirements.
Define, prioritize, and clarify requirement user needs; working with others to understand use cases, features, return on investment metrics and overall product goals
Create and/or perform product demos and evangelize across other teams as needed.
Stay in sync with overall company product strategy
Provide feedback and suggestions for improved customer satisfaction, process improvements and system enhancements
Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines