Senior Technical Project Manager, Product Design & Delivery

BetterHelp

13h•$135,000 - $185,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior TPM at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. We are looking for a Senior TPM, Product Design & Delivery to join our Product Operations team as a key delivery partner. This role will work primarily with the Product Design team to strengthen how design work gets delivered, and will require strong cross-functional partnerships with Product Management and Engineering. You bring deep experience and a proven track record navigating the realities of design-to-development handoff, including coordination across discovery and research operations. Success in this role comes from creating a more predictable and efficient delivery environment: aligning stakeholders, clarifying scope, sequencing work, surfacing dependencies and risks early, and driving decisions to keep teams moving. You’ll use a data-driven approach to identify bottlenecks, reduce friction, improve throughput, make tradeoffs visible, and help teams learn what’s working over time. You thrive in ambiguity and bring structure where it doesn’t exist. You have strong business acumen and thrive in a culture where KPIs and business results are measured constantly. You are looking for a mission-driven company, and you have a genuine interest in connecting high-quality therapists with people who are seeking convenient, discreet, and affordable access to therapy.

Requirements

5+ years of experience in technical program management, design program management, product operations, or related roles, with a proven track record of managing complex cloud or mobile projects.
Strong understanding of software development lifecycles, system architecture, and modern technical frameworks.
Proficiency in project management methodologies, such as Agile, Scrum, Lean or Kanban.
Demonstrated ability to define project scope, manage resources, and deliver high-quality results on time and within budget.
Exceptional organizational and multitasking skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills, including the ability to convey technical concepts to non-technical stakeholders.
Proven problem-solving skills, with the ability to proactively identify risks and develop effective mitigation strategies.
Experience using project management tools (e.g., JIRA, Datadog, etc)) and collaboration platforms (e.g., Slack, Confluence).
Strong analytical mindset with a results-driven approach, using data to track performance and inform decisions.
Demonstrated ability to adapt quickly to changing priorities and requirements in a dynamic environment.
Proven track record of leading complex cross-functional initiatives with multiple stakeholders, dependencies, and competing priorities from planning through launch.

Responsibilities

Own and operationalize end-to-end program delivery for complex cross-functional product initiatives spanning Product Design, Product Management, Engineering (including QA), and more; from intake, scoping, and research operations through development handoff, launch readiness, delivery follow-through, and retrospectives.
Implement and monitor operational metrics and program tracking systems that improve visibility into design progress, delivery timelines, capacity, and cross-team dependencies.
Identify process inefficiencies, delivery bottlenecks, and sources of friction across Product Design, Product Management, and Engineering, and implement improvements that accelerate delivery while improving quality and consistency.
Partner closely with Product Design leadership to plan, prioritize, and drive design initiatives across multiple teams, ensuring alignment to business priorities, delivery goals, team capacity, and organizational constraints.
Own the planning and facilitation of the Design team’s core execution touchpoints, including weekly delivery planning, milestone check-ins, dependency reviews, and retrospectives - reducing coordination overhead and helping Product Design leaders stay focused on higher-leverage work.
Drive timely decisions and make tradeoffs visible when priorities, scope, timelines, or technical constraints are unclear, helping teams maintain momentum and make informed choices.
Coordinate and operationalize user research initiatives, including participant recruiting, scheduling, vendor coordination, incentive tracking, and ensuring research insights are documented, organized, and accessible.
Establish and maintain clear documentation, workflows, templates, and operating procedures that support scalable collaboration across Product Design, Product Management, and Engineering.
Facilitate change management initiatives to support consistency across evolving team norms, processes, and organizational culture. Act as a champion for introducing greater structure and predictability for the organization.
Execute multiple projects simultaneously. You have demonstrated your ability to work through ambiguity and to create your own structure to move projects forward effectively.