Senior Technical Program Manager (Asset Management and IT Service)

Fanatics•New York, NY

16d•$155,000 - $193,750

About The Position

We have established a Program Management discipline and function to provide leadership and governance to Fanatics Collectibles technology programs. We are seeking an experienced Technical Program Manager to join the team and assist in shaping our operating model and to lead and coordinate Asset Management and IT Service–related programs and projects within our technology book of work. The Technical Program Manager will create and maintain project plans, identify and track dependencies, define issue and risk mitigation plans, and manage project reporting, communications, and stakeholders, while ensuring high-quality execution and delivery. Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics’ trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards

Requirements

5+ years of Technology Program Management experience focused on Asset Management and IT Services across a global company.
Experience designing and delivering technology solutions for Jira Service Management, Jira/Confluence, and automation for Help Desk teams.
Good understanding of infrastructure, including networks, Azure cloud environments, and end-user compute.
An understanding of, and experience working with, ITIL processes or comparable IT service management frameworks (e.g., incident, problem, change, asset, and service request management).
Experience working within compliance, governance, and standards-based environments, including the ability to support audits, documentation requirements, and operational controls.
Authentic people leader who invests in nurturing potential, as well as proven talent. Conscious and supportive of diversity & inclusion, and the value they bring to customers, business, and the team.
Strong familiarity with project management tools including JIRA, MS Project, and Visio.
Strong communication and stakeholder management skills with the ability to build effective relationships and trust.
Team player with an ownership mindset that is willing to get involved, go above and beyond, and complete tasks on behalf of team members.
Analytical mindset with the ability to independently connect the dots to identify dependencies, issues, risks, and mitigation plans.
Flexible and comfortable with change, with the ability to quickly pivot based on the needs of the organization.

Nice To Haves

Experience with Agile methodology is a plus.
Minimal travel may be required to support program delivery, stakeholder engagement, or key project milestones.

Responsibilities

Create project initiation documents and lead project kick-off meetings.
Gather, document, and understand project drivers and business benefits.
Lead intake and prioritization discussions and produce program roadmaps.
Proactively identify project risks and issues and track to resolution.
Independently define issue resolution and risk mitigation plans with the ability to work collaboratively with project team members and stakeholders on solutions.
Independently identify dependencies with the ability to work collaboratively with project team members and stakeholders to confirm ownership.
Create concise project and program status reports for senior leadership and stakeholders.
Define and contribute to Project Management templates and processes for the Project Management team.
Document current state business processes and systems diagrams to help drive requirements for future state.
Assist with defining and implementing project management KPIs and dashboards.
Define and execute project communication plans, ensuring all team members are aligned and aware of key milestones and updates.
Build and maintain strong relationships between internal technology teams, distinct business units, end users, vendors, and partner organizations.
Support programs that align with IT service management, asset management, and operational excellence practices, including adherence to established processes, controls, and standards.