Senior Technical Program Manager

BetterUp•Austin, TX

8d•Hybrid

About The Position

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. We’re looking for a passionate and driven individual as an Individual Contributor to join our Technical Program Management team in BetterUp’s Research & Development organization. The ideal candidate has a track record of successfully owning high business-impact projects from inception to execution and rollout. You will be responsible for driving multiple product-led programs and projects, as well as managing dependencies and stakeholders from our partner teams. Your ability to handle ambiguity, make informed decisions, and create clarity for teams will be crucial in delivering successful outcomes for our customers. The ideal candidate will have a proven track record in program management, exceptional communication and leadership skills, strong project management expertise, and the ability to influence and inspire cross-functional teams. (Past product or engineering management experience is a plus.). This role offers a great opportunity for you to support an innovative organization, shape the growing technical program management function, and utilize your talent for efficient program execution. As a team, we will deliver new products that surpass our customers' expectations. If you are passionate about helping people reach their full potential, thrive in a fast-paced startup environment where you can contribute to building the future, and have a love for project management and operational excellence, then this role is perfect for you.

Requirements

3+ years of experience in technical program management, solutions engineering, or partner integrations
Bachelor's degree in a relevant field or equivalent practical experience
Strong understanding of APIs, platform architecture, data integrations, and system workflows
Experience working with Product, Design, Engineering, Data and GTM teams with a thorough understanding of product and software development processes
Proven, illustrated track record of successfully delivering complex programs, projects, or products at scale
Comfortable operating in regulated or high-stakes environments
Strong decision-making abilities, capable of resolving critical problems
Strong leadership skills, including collaboration, relationship-building, bridging gaps between teams, influencing without authority, and demonstrating empathy towards business stakeholders
Demonstrated commitment to fostering teamwork and trust
Exceptional communication skills, both written and verbal, with the ability to effectively communicate to diverse audiences—including technical and non-technical stakeholders
Excellent attention to detail and understanding of the impact when changes occur to scope or timeline
Expert proficiency with Atlassian suite (JIRA, Confluence, JPD, Atlas) required
Practical experience with AI tools (Claude, ChatGPT, or similar) to enhance productivity, generate insights, and automate routine work required
Familiarity with design collaboration tools (Figma) to engage effectively with Product and Design partners

Responsibilities

Bias towards impact — Set an example by demonstrating the values and behaviors promoted by the organization. Provide guidance and advice on direction and operations.
Impact business priorities and deliver customer value by managing multiple programs and projects, ensuring successful delivery and achievement of desired outcomes.
Navigate technical complexity with confidence — Drive technical discussions with engineering teams on API and platform architectures, integration patterns, and system design trade-offs. Translate technical constraints into business implications and vice versa, ensuring alignment between technical solutions and program objectives.
Bring clarity to complex scenarios by acting autonomously as a representative for your area. Make informed decisions and provide guidance to your wider team. Foster collaboration, communication, and trust among team members, while encouraging diversity and inclusion.
Build strong cross-functional bridges with stakeholders from both internal and external teams, including technical partners and integration teams. Foster collaboration and effective communication across organizational boundaries. Demonstrate exemplary written and verbal communication skills, acting as the initial point of contact for stakeholders.
Set clear priorities and establish timeline expectations across multiple teams and organizational objectives, without hampering productivity. Utilize industry-standard tools and AI capabilities creatively to solve problems and improve program efficiency.
Leverage AI as a force multiplier — Design and implement AI-powered workflows to accelerate program delivery, automate operational overhead, and surface insights from complex data. Champion responsible AI adoption across your programs while maintaining human judgment for strategic decisions.
Raise the visibility of risks and manage dependencies, balance risks, and prevent threats—particularly in regulated or high-stakes environments where precision and compliance are critical.
Using the sum of your strengths, unlock our team's abilities to execute with excellence!