Senior Technical Program Manager / IT LegalTech Lead
About The Position
This role is an Individual Contributor in the IT organization supporting Legal at Western Digital. ESSENTIAL DUTIES AND RESPONSIBILITIES: Technical Program Management Excellence Lead cross-functional programs spanning Legal, IT, and Information Security domains Define scope, success metrics, and roadmaps while overseeing end-to-end execution Manage vendor relationships and influence system roadmaps to meet Legal organization needs Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders Legal Technology Leadership Serve as in-house expert on legal technologies (CLM, document automation, AI tools) Collaborate with IT infrastructure, development, and testing teams on releases and upgrades Stay current on legal tech trends and vendor roadmaps to inform IT strategy Support & Adoption Enablement Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting Lead live demos and training sessions for new technology adoption Develop user guides, training materials, and internal documentation Drive technology adoption through targeted communications and engagement Innovation & Change Management Continuously identify automation and innovation opportunities in legal operations Track system usage, impact, and satisfaction metrics Lead organizational change management initiatives, both tactical and strategic
Requirements
- Extensive experience in legal business consulting, legal technology innovation, or legal managed services
- Strong technical program management with large-scale legal operations projects
- Executive stakeholder relationship management
- Deep knowledge of legal systems (contract management, e-discovery, compliance platforms)
- Legal industry process expertise (regulatory compliance, M&A, IP management, data privacy)
- IT systems administration and L2/L3 business support experience
- Information security acumen and organizational change management skills
- Vendor management and coordination experience
- Education: Bachelor's required
- Relevant Certifications: CLOC/ILTA/ACC, CIPP/CIPM/CIPT, PMP, CISA/CISM/CISSP, Agile, Lean/Six Sigma
Nice To Haves
- JD, MBA, or Master's preferred
Responsibilities
- Lead cross-functional programs spanning Legal, IT, and Information Security domains
- Define scope, success metrics, and roadmaps while overseeing end-to-end execution
- Manage vendor relationships and influence system roadmaps to meet Legal organization needs
- Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders
- Serve as in-house expert on legal technologies (CLM, document automation, AI tools)
- Collaborate with IT infrastructure, development, and testing teams on releases and upgrades
- Stay current on legal tech trends and vendor roadmaps to inform IT strategy
- Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting
- Lead live demos and training sessions for new technology adoption
- Develop user guides, training materials, and internal documentation
- Drive technology adoption through targeted communications and engagement
- Continuously identify automation and innovation opportunities in legal operations
- Track system usage, impact, and satisfaction metrics
- Lead organizational change management initiatives, both tactical and strategic
Benefits
- paid vacation time
- paid sick leave
- medical/dental/vision insurance
- life, accident and disability insurance
- tax-advantaged flexible spending and health savings accounts
- employee assistance program
- other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- tuition reimbursement
- transit
- the Applause Program
- employee stock purchase plan
- the Western Digital Savings 401(k) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
