Senior Technical Program Manager / IT LegalTech Lead
About The Position
This role is an Individual Contributor in the IT organization supporting Legal at Western Digital. ESSENTIAL DUTIES AND RESPONSIBILITIES: Technical Program Management Excellence • Lead cross-functional programs spanning Legal, IT, and Information Security domains • Define scope, success metrics, and roadmaps while overseeing end-to-end execution • Manage vendor relationships and influence system roadmaps to meet Legal organization needs • Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders Legal Technology Leadership • Serve as in-house expert on legal technologies (CLM, document automation, AI tools) • Collaborate with IT infrastructure, development, and testing teams on releases and upgrades • Stay current on legal tech trends and vendor roadmaps to inform IT strategy Support & Adoption Enablement • Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting • Lead live demos and training sessions for new technology adoption • Develop user guides, training materials, and internal documentation • Drive technology adoption through targeted communications and engagement Innovation & Change Management • Continuously identify automation and innovation opportunities in legal operations • Track system usage, impact, and satisfaction metrics • Lead organizational change management initiatives, both tactical and strategic
Requirements
- Extensive experience in legal business consulting, legal technology innovation, or legal managed services
- Strong technical program management with large-scale legal operations projects
- Executive stakeholder relationship management
- Deep knowledge of legal systems (contract management, e-discovery, compliance platforms)
- Legal industry process expertise (regulatory compliance, M&A, IP management, data privacy)
- IT systems administration and L2/L3 business support experience
- Information security acumen and organizational change management skills
- Vendor management and coordination experience
- Education: Bachelor's required; JD, MBA, or Master's preferred
- Relevant Certifications: CLOC/ILTA/ACC, CIPP/CIPM/CIPT, PMP, CISA/CISM/CISSP, Agile, Lean/Six Sigma
Responsibilities
- Lead cross-functional programs spanning Legal, IT, and Information Security domains
- Define scope, success metrics, and roadmaps while overseeing end-to-end execution
- Manage vendor relationships and influence system roadmaps to meet Legal organization needs
- Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders
- Serve as in-house expert on legal technologies (CLM, document automation, AI tools)
- Collaborate with IT infrastructure, development, and testing teams on releases and upgrades
- Stay current on legal tech trends and vendor roadmaps to inform IT strategy
- Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting
- Lead live demos and training sessions for new technology adoption
- Develop user guides, training materials, and internal documentation
- Drive technology adoption through targeted communications and engagement
- Continuously identify automation and innovation opportunities in legal operations
- Track system usage, impact, and satisfaction metrics
- Lead organizational change management initiatives, both tactical and strategic
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
