Senior Technical Program Manager, Billing (TPM)

Glean • Palo Alto, CA

5h • Hybrid

About The Position

Glean is seeking an experienced Billing Technical Program Manager (TPM) to lead cross-functional programs across billing, invoicing, payments, and revenue operations at Glean. You will sit at the intersection of Product, Engineering, Finance, RevOps, and GTM, owning multi-quarter initiatives that evolve how we monetize Glean: from pricing and packaging and usage-based/seat-based models, to billing infrastructure, tax & compliance integrations, and reporting and controls. This is a highly visible role where you will drive clarity in ambiguity, design and run rigorous execution frameworks, and ensure we can ship reliable, compliant, and scalable billing capabilities that keep pace with our product and business growth.

Requirements

• 5+ years of experience in technical program management or closely related role.
• Proven track record of leading complex, cross-functional technical programs in a high-growth B2B SaaS or product engineering environment.
• Strong technical depth: comfortable working with distributed systems, data pipelines, APIs, and systems integrations; able to engage in detailed design discussions and ask the right questions to manage risk and scope.
• Demonstrated ability to impose structure on ambiguity: you can take a loosely defined problem, bring clarity, define options, and drive toward a decision and execution plan.
• Excellent written and verbal communication skills; able to translate between deeply technical engineering details, business constraints, and customer impact.
• Comfort operating in a fast-paced, evolving environment where priorities may shift, and new business opportunities can change the roadmap.

Nice To Haves

• Experience with one or more of: usage-based / consumption billing, multi-entity or multi-currency billing, tax engines, or complex customer hierarchies
• Background working closely with Finance, Accounting, and RevOps on revenue recognition, financial close, and compliance needs
• Familiarity with tools in the quote-to-cash ecosystem
• Prior experience at an early- or growth-stage startup where you’ve helped build billing capabilities from relatively early maturity

Responsibilities

• Own and drive end-to-end technical programs across the Billing & Revenue domain – from problem definition and scoping, through design, implementation, launch, and post-launch stabilization.
• Translate business strategy (e.g., new pricing/packaging, new product SKUs, usage/consumption models) into concrete technical roadmaps, milestones, and execution plans across multiple engineering teams and partner functions.
• Build and maintain program source-of-truth artifacts (roadmaps, program charters, status, risks, decision logs) that enable fast, aligned decision-making.
• Act as the central connective tissue between Product, Engineering, Finance, Accounting, RevOps, Sales, Legal, and Support for all things billing.

Benefits

• We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
• When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
• We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed