Senior Technical Product Manager, UpToDate Patient Solutions - Healthcare Technology

Wolters Kluwer•Chicago, IL

About The Position

Senior Technical Product Manager, UpToDate Patient Solutions At Wolters Kluwer Health, the UpToDate suite helps millions of clinicians and patients make better decisions every day. In this Senior Technical Product Manager role, you will deliver patient engagement and outreach solutions that leverage UpToDate’s evidence-based content, trusted brand, and expanding AI capabilities. Our ideal candidate brings a consumer mindset to healthcare by designing for improving health outcomes – not just functionality. This role drives success for a subset of Patient products by defining horizon-based roadmaps, integrating responsible AI capabilities, and adding value in product enhancements that promote adoption, clinical impact, and revenue. As an individual contributor within the Patient product team, you will partner closely with cross-functional stakeholders to validate problems, design solutions, manage lifecycle, and deliver secure, compliant, and scalable products. Given that these solutions often reach patients through their providers’ technology, you will support diverse forms of delivery (e.g., EMR integrations, API, MCP). In addition, as a lead for a digital outreach product, you will build and test patient-facing campaigns that use AI voice technology and multimodal communications.

Requirements

4+ years of product management experience, ideally in healthcare technology, data platforms, or analytics.
Strong understanding of data modeling, data integration, and analytics tools.
Proven ability to translate technical concepts into business value.
Excellent communication, collaboration, and stakeholder management skills.
Bachelor’s degree in a technical or healthcare-related field; advanced degree preferred.

Nice To Haves

Experience with patient engagement solutions, voice and conversational design, accessibility, and/or AI-enabled healthcare solutions is a plus.

Responsibilities

Product roadmap Lead product roadmap for a cohort of Patient products and tools, aligning with customer value, regulatory constraints, and platform and division-level strategy.
Identify and deliver AI-enabled capabilities that are anchored to client outcomes (e.g., content acceleration, conversational experiences, workflow automation).
Track regulatory, market, and technology trends impacting Patient solutions, proactively assessing product impact and informing roadmap adjustments.
Delivery & execution Own the end-to-end product lifecycle—from opportunity sizing and estimation, to release planning, acceptance, and post-launch iteration.
Gather, validate, and translate requirements into clear guidance for product development teams to support timely deployment and adoption.
Embed security and compliance into product design and operations (e.g., HIPAA/PHI handling, accessibility, messaging compliance for outreach).
Outreach & population health campaigns Build and test AI-assisted voice and digital outreach campaigns that meet client specifications and compliance requirements.
Partner with Customer Success to support successful campaign execution and reporting.
Gather client feedback to inform use cases and value drivers.
Go-to-market & customer success Partner with Product Marketing, Implementation, and Customer Success to plan launches—from early adopter to general availability—ensuring product readiness.
Contribute to product launches and releases by developing documentation, demos, FAQs.
For early adopters, deliver client-facing presentations, support onboarding, and gather feedback to inform post-MVP roadmap and product scaling.
Leadership & collaboration Act as a product evangelist for UpToDate Patient tools, internally and externally, to drive adoption and value realization.
Provide peer leadership and mentoring; elevate product management practices.