Senior Technical Producer II (MARVEL SNAP)

Second Dinner•Irvine, CA

6d•$185,000 - $207,500•Remote

About The Position

Second Dinner is an award-winning independent game development studio full of game-makers who are driven to create fun game experiences for players all over the world. Our flagship game, MARVEL SNAP, has earned multiple accolades, including Mobile Game of the Year Awards (Game Awards, DICE), Best Strategy Game (IGN), and the Apple Design Award for Innovation! Second Dinner is a remote-first studio, so while we are headquartered in Irvine, California, most of our team is fully remote across the United States. We’re passionate about finding the most talented teammates, wherever they call home. We firmly believe a diverse team with varied perspectives makes us a better company and will help us make better games. If you think you bring something to the table that broadens our point of view, we’d love to hear about it. Our Production Team The Marvel SNAP Production Team at Second Dinner has two key goals: continue to deliver an awesome gaming experience for our debut game and develop one of the best game Production teams in the industry. We care deeply about making great games with great people. In order to support the wider game team in doing the work they love, we proactively remove roadblocks, facilitate alignment across departments, and keep our priorities in check. We actively work to create best practices that allow for sustainable game development. This includes managing project scope to mitigate any need for overtime, and ensuring team members are able to leverage their expertise and interests while also having ample opportunities to challenge themselves as they grow as individuals. Your Role You will report to the Director of Production in charge of Marvel SNAP production. Your primary responsibility is to partner with engineering, design, and live operations teams to build, grow, and maintain the Marvel SNAP webshop — our direct-to-consumer e-commerce platform. If you love crafting world-class player experiences and collaborating with extraordinarily talented cross-functional teams, then APPLY!

Requirements

Experience shipping and supporting a live game or live service as a technical producer or technical program manager
Familiarity with e-commerce or direct-to-consumer platforms, including payment flows, storefront management, and player-facing transactions
Hands-on experience with a version control software like GitHub
High levels of empathy and support for team members
Positive and optimistic leadership style and the ability to stay cool under pressure
Excellent and flexible communication skills whether in person, over Zoom, or in writing
Comfortable with ambiguity while working to reduce the cone of uncertainty
Love for playing and making great games

Nice To Haves

GitHub (or similar)
Experience with AWS or another Cloud provider
Experience working on a live mobile game
Experience using Unity
Experience with the app stores – Apple App Store, Google Play Console, Steamworks, Samsung Seller Portal

Responsibilities

Own the end-to-end production of the Marvel SNAP Shop team, including mobile, steam and web storefronts, from feature development through live operations
Partner with product, engineering, and design teams to define requirements, prioritize the backlog, and deliver improvements on schedule
Oversee and make critical decisions on issues, ensuring fast resolution with minimal player impact
Coordinate release schedules and configuration changes with product, marketing, QA, engineers, and design
Follow and evolve checklists to build, deploy, and release updates, and manage live configuration changes
Monitor performance, payment flows, and transaction health; proactively identify and escalate anomalies
Manage external development and platform partner relationships related to payments, storefronts, and integrations
Work with engineers to improve performance, reliability, and conversion as well as reducing operational costs
Proactively identify and mitigate bottlenecks to keep the team running smoothly
Ensure the team works at a sustainable pace and continuously improves
Production nuts and bolts: task tracking, bug assignment, running retrospectives, running meetings
Champion the project vision to the team

Benefits

Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans
401(k) contribution with no waiting period
16 weeks paid parental leave with no waiting period
Home office improvement bonus
Paid Vacation & Sick time
Up to 10 BetterHelp sessions covered each benefits plan year
Remote-first with core overlap hours between 10AM and 4PM PT
Company Winter Holiday shutdown (Dec 25-Jan 1)
Company Summer Holiday shutdown (week of July 4)
Company Events - In-person Summer all-hands gathering, in-person holiday party, and virtual events throughout the year