Senior Technical Analyst

MillerKnoll•Holland, MI

2d•Onsite

About The Position

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Position Summary: We are seeking a skilled Senior Technical Analyst to provide dedicated, high-touch technical support to our Leadership Team (LT) and their executive assistants. This onsite role is crucial in ensuring seamless technology experiences for our senior leaders, requiring exceptional problem-solving skills, discretion, and customer service excellence. The ideal candidate will bring a deep technical background, strong communication abilities, and an understanding of the unique demands of executive support. Occasional travel within West Michigan is required for leadership meetings or events.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
4+ years of experience in IT support, with a strong emphasis on executive-level support.
Expert-level proficiency with Windows, macOS, Microsoft Office 365, mobile device management, and video conferencing platforms (e.g., Teams, Zoom).
Exceptional troubleshooting and problem-solving skills, with a demonstrated ability to manage and resolve issues under time-sensitive conditions.
High degree of professionalism, discretion, and the ability to handle confidential information appropriately.
Strong communication skills, with the ability to explain technical issues clearly to non-technical users and maintain a calm, customer-focused approach.

Nice To Haves

Familiarity with AV setup and troubleshooting for executive presentations and meetings.
ITIL or relevant technical certifications (e.g., CompTIA, Microsoft, Apple) are a plus.

Responsibilities

Provide high-level technical support for LT members and executive assistants, ensuring rapid response and resolution to IT issues, both onsite and remotely as required.
Troubleshoot, diagnose, and resolve hardware, software, network, and connectivity issues with a focus on efficiency and minimal disruption to executive operations.
Coordinate and manage hardware and software setup, updates, and replacements, including the configuration of laptops, mobile devices, tablets, and other peripherals to maintain a top-performing tech environment for executives.
Provide proactive IT support and guidance, advising LT members on best practices and identifying areas for improved user experience with technology.
Maintain a high level of discretion and confidentiality when handling sensitive information and interactions.
Manage and document IT service requests, incidents, and resolutions within established IT ticketing systems.
Address and resolve service desk incidents and requests during periods of low activity.
Partner with other IT teams to escalate and resolve issues efficiently, working cross-functionally to ensure seamless delivery of technology services.
Support LT meetings and events as needed, including video conferencing, presentation setups, and AV troubleshooting.
Conduct occasional off-hours support to accommodate executive schedules, with a low volume of after-hours incidents expected.