Senior Technical Analyst

HCA•San Jose, CA

47d•$39 - $61

About The Position

The Sr. Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on-call support with other members of the division staff.The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software productsProvides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenanceCommunicates and escalates incidents and requests beyond scope of ability to senior service resourcesLogs and tracks incidents and requests; reviews incident and request tracking databasesProvides 24x7 on-call support based on division IT staff rotation, and carries a pager as warrantedInvestigates hardware problems and performs minor system hardware and communication connection repairsActs as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new constructionParticipates in meetings, committees and continuing education to improve individual, departmental and organizational performanceAids and trains users on proper use of division and/or facility technologyMentors and trains Division Technical AnalystsParticipates in facility-based IT project planning, as neededEffectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achievedAdheres to and supports HCA IT&S standards, policies and proceduresMaintains and protects confidentiality with regard to all aspects of patient care and employee information

Requirements

Two years of broad technical experience required
Valid state driver's license and proof of auto insurance, if applicable

Nice To Haves

Basic certification in Cisco equipment or Microsoft Products is highly desirable

Responsibilities

Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
Communicates and escalates incidents and requests beyond scope of ability to senior service resources
Logs and tracks incidents and requests; reviews incident and request tracking databases
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of division and/or facility technology
Mentors and trains Division Technical Analysts
Participates in facility-based IT project planning, as needed
Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved
Adheres to and supports HCA IT&S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.