Senior Technical Advisor

Coca-Cola Bottlers' Sales & Services Company • Tampa, FL

1d • Hybrid

About The Position

The Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for post-mix, vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts order processing for customers, and general inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost providing support from 8 am to 10 pm eastern, seven days a week.

Requirements

• Technical and mechanical aptitude
• Strong communication skills
• Critical thinking
• General computer knowledge with the ability to navigate multiple systems
• Independent thinking & decision-making
• Influencing customers and various internal stakeholders
• Ability to navigate multiple troubleshooting tools
• Ability to effectively handle difficult situations
• High School or GED
• 3 years of related experience in a virtual help desk or beverage equipment service

Nice To Haves

• Being able to speak multiple languages is an advantage

Responsibilities

• Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost.
• Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).
• Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCBSS systems, FedEx or UPS databases).
• Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
• Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.

Benefits

• Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition - Acknowledging our employees’ contributions
• Retirement Plans & Guidance - Programs to assist associates in saving for retirement
• Health & Welfare Plans - Medical, life, and disability insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED