Senior Technical Account Manager

Autodesk•Novi, MI

About The Position

Autodesk is seeking an experienced Technical Account Manager (TAM) with strong Manufacturing (MFG) expertise to help enterprise customers maximize the value of their Autodesk investment. As a trusted technical advisor, you will guide customers through support optimization, adoption strategies, workflow insights, and long-term technical success. You will collaborate closely with Customer Success Managers, Technical Support, Customer Advocates, and Adoption Specialists to deliver a seamless support experience and provide proactive, data-driven recommendations that help customers achieve measurable business outcomes. Success in this role requires a background in Mechanical, Industrial, Electrical, or Automotive Engineering, experience supporting large-scale enterprise technologies, and a deep understanding of manufacturing workflows. You will join Autodesk’s Technical Adoption and Success organization within Customer Technical Success—an environment that values professional development, cross-functional collaboration, and high performance. The Technical Account Management team owns the customer support experience and plays a key role in ensuring technical success, driving adoption, and delivering customer delight.

Requirements

Bachelor's degree or equivalent experience in Mechanical, Electrical, Automotive, Industrial engineering or a related field
Minimum 5 years' experience in using or supporting Autodesk products and cloud services for large enterprise clients in a professional services role
Strong troubleshooting and analytical skills
Expert knowledge of Autodesk products for MFG workflows such as Vault, AutoCAD, Inventor, and Fusion
Experience delivering presentations, remote webinars, knowledgebase articles and individual training content
Experience working and troubleshooting in enterprise environment
Able to manage several projects at a time, setting the right priorities
Fluent in English, additional language a plus

Nice To Haves

Strong communicator and able to build relationships at all levels, taking initiative
Ability to present technical information to a live or virtual audience
Technical consulting experience and/or technical project delivery experience with large, demanding clients
Experience in Autodesk Platform Services is a plus

Responsibilities

Establish and maintain strong relationships with enterprise Manufacturing customers as a trusted technical advisor
Collaborate with Customer Success Managers and technical teams to support customer success plans and deliver an exceptional Customer Technical Success experience
Lead priority handling of critical issues and monitor service-level performance to ensure timely resolution
Provide technical assistance and data-driven recommendations to improve customer workflows and product usage
Identify opportunities for improvement using a problem-management mindset and proactive analysis of customer environments
Partner with customer IT and design teams to support successful installation, licensing, deployment, and performance of Autodesk applications and services
Coordinate coaching activities from the customer success plan to support adoption
Engage customers proactively through support case reviews, performance assessments, and alignment of technical insights with business objectives
Support key customer events, helping ensure readiness and successful execution

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary is one part of Autodesk’s competitive compensation package.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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