Senior Technical Account Manager

Autodesk • Novi, MI

55d

About The Position

Autodesk is seeking an experienced Technical Account Manager (TAM) with strong Manufacturing (MFG) expertise to help enterprise customers maximize the value of their Autodesk investment. As a trusted technical advisor, you will guide customers through support optimization, adoption strategies, workflow insights, and long-term technical success. You will collaborate closely with Customer Success Managers, Technical Support, Customer Advocates, and Adoption Specialists to deliver a seamless support experience and provide proactive, data-driven recommendations that help customers achieve measurable business outcomes. Success in this role requires a background in Mechanical, Industrial, Electrical, or Automotive Engineering, experience supporting large-scale enterprise technologies, and a deep understanding of manufacturing workflows. You will join Autodesk’s Technical Adoption and Success organization within Customer Technical Success—an environment that values professional development, cross-functional collaboration, and high performance. The Technical Account Management team owns the customer support experience and plays a key role in ensuring technical success, driving adoption, and delivering customer delight.

Requirements

• Bachelor's degree or equivalent experience in Mechanical, Electrical, Automotive, Industrial engineering or a related field.
• Minimum 5 years' experience in using or supporting Autodesk products and cloud services for large enterprise clients in a professional services role
• Strong troubleshooting and analytical skills
• Expert knowledge of Autodesk products for MFG workflows such as Vault, AutoCAD, Inventor, and Fusion.
• Experience delivering presentations, remote webinars, knowledgebase articles and individual training content
• Experience working and troubleshooting in enterprise environment
• Able to manage several projects at a time, setting the right priorities
• Fluent in English, additional language a plus

Nice To Haves

• Strong communicator and able to build relationships at all levels, taking initiative.
• Ability to present technical information to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience in Autodesk Platform Services is a plus

Responsibilities

• Establish and maintain strong relationships with enterprise Manufacturing customers as a trusted technical advisor.
• Collaborate with Customer Success Managers and technical teams to support customer success plans and deliver an exceptional Customer Technical Success experience.
• Lead priority handling of critical issues and monitor service-level performance to ensure timely resolution.
• Provide technical assistance and data-driven recommendations to improve customer workflows and product usage.
• Identify opportunities for improvement using a problem-management mindset and proactive analysis of customer environments.
• Partner with customer IT and design teams to support successful installation, licensing, deployment, and performance of Autodesk applications and services
• Coordinate coaching activities from the customer success plan to support adoption.
• Engage customers proactively through support case reviews, performance assessments, and alignment of technical insights with business objectives.
• Support key customer events, helping ensure readiness and successful execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees