Senior Technical Account Manager

Precisely US Jobs • Atlanta, GA

52d

About The Position

Precisely is a global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes. We are looking for talented individuals with the experience and motivation to join our innovative, fast-paced Precisely Team. Our Senior Technical Account Managers are skilled business and technical professionals that assist our clients in managing their critical communication processes. The Senior Technical Account Manager will have strong foundational understanding of Precisely’s software, the technologies and infrastructure required to support Hosted Managed Services in a high availability model. The position is responsible for building effective relationships with clients and internal teams to deliver operational excellence and complex solutions in a very demanding environment.

Requirements

• 8+ years of experience supporting business clients in one of the following or related fields: Software Services, Financial Services, Marketing, Quality Assurance.
• Bachelors degree from an accredited college (5 years of Equivalent experience will be accepted in place of the education requirement).
• Exceptional written and verbal communication skills.
• Have an extremely detail-oriented personality, with strong decision-making and time management skills. Ability to deal with multiple challenges and varying priorities. (Acts with a sense of urgency).
• Ability to identify key performance indicators of assigned clients from production metrics. Evaluate existing business processes and workflows, identifying opportunities for improvement and recommending solutions that align with client and organizational goals.
• Results oriented. The position can be demanding, and flexibility of schedule may be required to meet the needs of our customers. Demonstrated experience exhibiting situational awareness while managing a team and/or a project.
• Experience creating and documenting detailed requirements.
• Demonstrate and foster teamwork with peers and others (internal and external) to provide highly responsive client service

Nice To Haves

• Knowledge of SQL and writing database queries.
• Knowledge of HTML.
• Knowledge of cloud-based environments (AWS, Azure, GCP).
• Knowledge of Adobe Suite of Products (Acrobat, Photoshop, Illustrator).
• Familiarity with Salesforce/JIRA or other CRM systems.

Responsibilities

• Client Relationship: Serve as the main point of contact between clients, and all internal and external teams.
• Client Support: Understanding of Precisely’s service offerings as well as managing daily client production activity.
• Issue Resolution: Manage resolution of issues, including troubleshooting, documenting, and escalating the issues to internal teams in order to achieve prompt and complete resolution to the client’s satisfaction.
• Change Management: Work with cross-functional teams to implement service changes for assigned clients by participating in use case development, user acceptance testing and production validation.
• Risk Management: proactively identify risks, communicate them to stakeholders, and assist with the implementation of mitigation strategies.
• Process Improvement: Provide input to establish Client Services processes and continually seek ways to make existing processes more efficient and effective.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees