Senior Technical Account Manager, Commercial Development

Tripadvisor LLC•New York, NY

41d•$85,000 - $109,000•Hybrid

About The Position

The Tripadvisor Group operates as a family of brands that connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration. Tripadvisor is seeking a Technical Account Manager (TAM) to join our Content Solutions business, where we operate like a startup inside a global brand. This is a unique opportunity to help build and scale a high-growth business line within a company trusted by hundreds of millions of travelers worldwide. As TAM, you'll own strategic and enterprise accounts end-to-end; from implementation and onboarding through renewal and expansion. Acting as the trusted advisor and technical liaison for some of the world's most innovative publishers, marketplaces, and AI/search platforms. You'll partner cross-functionally with Product, Engineering, and Sales to ensure seamless delivery of data and API solutions, while also driving account growth through upsells and new use cases. What makes this role different is that you'll also be a builder. You'll help design the repeatable playbooks, processes, and success frameworks that will allow us to scale like the best-in-class SaaS and data companies. We're looking for someone who is: Entrepreneurial and comfortable building structure in ambiguity Creative, solution-oriented, and relentless in problem-solving Experienced in taking something from zero to scale from an account perspective Motivated by ownership, innovation, and measurable impact If you want to combine the energy of a startup with the reach and resources of a global leader, this role is where you'll make your mark. This role is a remote position in the United States with occasional travel to company offices as necessary or London UK, Hybrid

Requirements

6-8 years of experience in technical account management, with SaaS (Software-as-a-Service) and DaaS (Data-as-a-Service) products.
Proven track record managing enterprise and strategic accounts, driving adoption, renewals, and upsells through both technical expertise and commercial acumen
Demonstrated ability to multi-task and manage cross-functional projects & prioritize competing demands.
Strong analytical and Excel/Google Sheets skills; comfort with interpreting data to inform strategic decisions.
Experience working with APIs; can interpret and understand RESTful APIs from a customer's point of view
Strong knowledge of RESTful APIs, JSON, XML
Familiarity with authentication standards (OAuth, API keys, SAML/SSO)
Ability to troubleshoot and guide partners on API usage, error handling, and best practices
Skilled in SQL and BI platforms (preferably Tableau)
Excellent written and verbal communication skills with technical & non-technical stakeholders; experience crafting decks and internal/external presentations.
A fast learner with strong attention to detail and a bias for action.
Passion for travel, innovation, and the evolving digital content landscape.

Nice To Haves

Familiarity with CRM tools (e.g., Salesforce), reporting dashboards, or licensing/contract tracking tools is a plus.

Responsibilities

Act as the primary point of contact for licensed data and content partners, building strong relationships with technical stakeholders (e.g., product managers, engineers) and ensuring a seamless post-sale experience.
Provide hands-on technical support, including API QA, troubleshooting data product issues, assisting with data queries, and guiding customers through integration and implementation processes.
Collaborate cross-functionally with Product, Engineering, Legal, and Sales teams to align customer needs with internal roadmaps, resolve issues, and deliver against commercial and technical requirements.
Monitor usage patterns and product performance to support renewals, upsell opportunities, and the overall health of the account, partnering with Sales and GTM leads to drive long-term value.
Collect and relay customer feedback to influence product enhancements and roadmap priorities, ensuring Tripadvisor's offerings evolve in alignment with partner needs.
Work directly with the Content Solutions Business Development lead, to design and operationalize repeatable playbooks for onboarding, adoption, and account growth.
Co-build scalable processes, tools, and reporting frameworks to measure usage, performance, and expansion opportunities across strategic accounts.
Collaborate with Product, Engineering, and Sales on cross-functional initiatives in content commercialization, AI/data innovation, and new partnership models.
Translate enterprise customer insights into roadmap priorities, process improvements, and best practices that will shape the future of the Content Solutions business.

Benefits

Flexible activity-based working fostered collaboration and productivity
Inclusive global travelers community welcoming diverse perspectives
Competitive salary package including performance bonuses
Development programs, managerial courses, and learning series
Health insurance covers medical, dental, and vision for families (varies by country)
Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
Employee assistance program for short-term counseling and free Calm app subscription
State-of-the-art offices: dining, coffee points, and leisure areas

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