Senior Tech Support - (Troubleshooting / Project Management) ONSITE

GEICO • Fredericksburg, VA

2d • Onsite

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO is seeking a highly motivated Sr. Tech to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in hardware, software, networking, automation, and AV systems support. This is an on-site role that requires full-time presence. You will play a pivotal part in GEICO’s transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence. Onsite: 5 days a week Monday - Friday from 8:00am - 5:00pm

Requirements

• Bachelor's degree in information technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
• 10+ years’ experience supporting operating systems (Windows, & Macintosh).
• 5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support.
• Strong analytical skills with demonstrated problem-solving ability.
• Experience in IT equipment lifecycle management.
• Excellent problem-solving and customer facing skills.
• Proven ability to operate in high pressure situations handling multiple competing priorities.
• Willing to work in a fast-paced environment where travel might be required.
• Experience with Windows Servers (i.e. Backup, Print, File, etc.)
• Ability to develop clear, concise documentation.
• Ability to lift and transport IT equipment (40-50 lbs).
• CompTIA A+ Certification
• CompTIA Net+ Certification
• Scripting experience (Python, bash) and understanding of APIs

Nice To Haves

• Microsoft AZ-800
• Cisco CCNA
• Apple Certified Support Professional (ACSP) certification
• Jamf Certified Associate Experience with:
• Microsoft Active Directory
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Microsoft SharePoint
• Microsoft Autopilot
• Microsoft Intune
• PowerShell scripting
• Python coding
• Zscaler

Responsibilities

• Diagnose and resolve complex technical issues related to hardware, software, networks, VIOP and AV systems.
• Provide direct technical support to associates both in person and remotely.
• Install, configure, and maintain IT infrastructure and equipment.
• Monitor system performance and implement corrective actions when necessary.
• Ensure compliance with security, backup, and redundancy strategies.
• Create custom scripts to automate tasks and enhance system efficiency.
• Engage with vendors and IT personnel for issue resolution.
• Provide, create, or improve technical documentation/standard operating procedures
• Participate in designing information and operational support systems Support system developers and programmers in specialized areas of IT infrastructure.
• Ability to provide on-call support for high severity incidents
• Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
• Manage Windows Server (Print, File, etc.) and Backup solutions
• Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts.
• Collaborate with internal teams to align tech support with business objectives.
• Ensure project completion within scope and timelines.
• Meet project deadline expectations.
• Act as a liaison between regional offices and the broader GEICO Tech organization.
• Work with Org Change Management to ensure smooth technology rollouts and minimize disruption.
• Provide regular reports on technical issues, project status, and process improvement opportunities.
• Strong verbal and written communications skills.
• Ability to work well independently or as part of a team.
• Stay updated on the latest technology trends in field engineering Identify and implement process improvements, automation, and new technologies to enhance service delivery.
• Assist in training and mentoring junior associates.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level