Senior Tech Specialist

Rocky Mountain ATV•Payson, UT

45d

About The Position

Rocky Mountain ATV/MC has an exciting opportunity for a Senior Tech Specialist to join our Brands department. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY. As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including: Employee Stock Ownership Program (ESOP) Competitive compensation with regular bonuses Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees Delicious onsite cafeterias with subsidized meals Excellent Medical, Dental, Vision, and Voluntary Life insurance plans 401K with company match PTO and holiday pay Wellness programs and subsidized local gym membership Motorsport and wellness race/participation reimbursements Generous employee discount on thousands of products Career advancement, professional development, and opportunities to grow Job Summary: The Senior Tech will work directly with customers who have submitted product reviews or have sent in emails to the Tech group. In this position the Senior Tech will work closely with product developers, model apps, and suppliers to solve product and listing errors as well as build experience. This role will work closely with Mid-level and Junior Techs to accomplish research on products, model listings. They will also work in a mentoring role to the Mid-level Techs. The Senior Tech will oversee any test fitment projects that need done.

Requirements

5+ years of powersports experience
5+ years of in-depth mechanical experience (suspension/ engine rebuild, electrical work)
80% or higher score on Senior Tech Test
1+ years of customer service experience
Outstanding problem solving and analytical skills and a willingness to learn
Excellent interpersonal abilities and enjoy working with people
Able to stay organized while multitasking
Proficient with Typing and Computer based research
Good leadership skills and a desire to help those around them
Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
Must be able to work scheduled hours
Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces.
Ability to negotiate warehouse work areas in a safe manner and behavior.
Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus.
Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls.
Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl.
Employee will need to be able to read, write, and understand basics of the English language.
Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Responsibilities

Product Reviews- Work with customers directly that submitted product reviews to gain information about their experience with our products
Tech Emails- Work with customers directly, with all issues that are brought to us.
Mentor the Mid-level Techs to help them build experience and knowledge as they work on emails
Sort simple email cases into a folder for Junior Techs to accomplish
Communication- Work with Mid-Level Techs closely and will be over all communication with parts suppliers, engineers, product developers and model apps employees
Project Management- Organize Junior Tech product inspections and projects
Website Q&A- Provide professional answers to Questions asked on our site
Other tasks may be assigned

Benefits

Employee Stock Ownership Program (ESOP)
Competitive compensation with regular bonuses
Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
Delicious onsite cafeterias with subsidized meals
Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
401K with company match
PTO and holiday pay
Wellness programs and subsidized local gym membership
Motorsport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow