Senior Tech Specialist

Brunswick Corporation•Menomonee Falls, WI

14h

About The Position

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a Technical Support Representative to join our growing team. The technical support team creates a positive customer experience by assisting the customer with technical troubleshooting, product selection and warranty processing. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our product lines. Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. Whether on water or on the road, delivering an optimal user experience is at the heart of Advanced Systems Group’s business. It’s why we are proud to be the world’s leading supplier of products and integrated systems to the marine, RV, and Specialty Vehicle industries. Our broad portfolio of market leading brands in power management, digital control & monitoring, and networked devices are distributed globally to a diverse aftermarket and OEM customer base. ASG is driven, every day, to be the world’s most trusted partner to the marine and mobile industries. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [email protected] for support. For more information about EEO laws, - click here Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify. Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected]. #Brunswick Corporation Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.

Requirements

Associate degree in electrical engineering technology or suitable experience
NEMA 2000 training/experience
ABYC training/experience
Czone and Mastervolt experience highly recommended
4+ years of experience in Electronics, marine installations, or RV electrical installations
Experience in a receiving, warehouse, and/or inventory control required
Prior experience in customer service
ABYC and/or NMEA certification a plus
Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
Practical computer application literacy (including Microsoft Office Suite, Oracle, and ability to learn internal systems)
Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership
Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
Team player with good organizational skill and time management.
Comfortable in a lab environment to be able to setup test and recreate a problem the customer might be having
Excellent communication skills (active listening, writing, speaking & telephone)
Excellent organizational, oral and written communication skills to effectively communicate with the team and customers.
A positive, can-do attitude
Teamwork and collaboration-oriented
Professional poise and presence
Determination and bias for action
Personal accountability/ownership mentality good judgment, respect for others, and integrity
Strong interpersonal skills and the ability to work with different types of people

Nice To Haves

Czone and Mastervolt experience highly recommended
ABYC and/or NMEA certification a plus

Responsibilities

Drive positive customer experience through technical support call center
Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
Improve call center documentation, and customer manuals.
Resolve customer questions by responding to detailed questions, trouble shooting over the phone, answer voicemails, responding to emails, etc.
Develop FAQs and troubleshooting guides
Review product training presentations
Organize and document processes and procedures.
Assist in reviewing manuals and marketing artwork to ensure positive customer experience
Troubleshoot and diagnose using schematics, wiring diagrams and assorted tools.
Ensure timely processing and electronic capture of warranty information into ORACLE