Senior Talent Operations Manager

Billtrust US Careers•Nashville, TN

1d•$90,000 - $105,000•Remote

About The Position

The Senior Talent Operations Manager is the operational owner of core talent acquisition processes while directly leading recruiting execution for early-career and other high-volume roles across the organization. This role partners closely with the Vice President of Talent Acquisition to design, scale, and continuously improve recruiting operations, onboarding handoffs, and the end-to-end candidate experience. This position blends hands-on recruiting leadership with operational strategy and systems ownership . The ideal candidate brings strong judgment, operates effectively with limited oversight, and can both execute and improve talent programs in a fast-growing environment. This role plays a key part in shaping how recruiting operates at scale, even without direct people management responsibility.

Requirements

5–7 years of experience in talent acquisition, recruiting operations, or a blended recruiting / TA operations role
Proven experience leading early-career, entry-level, or high-volume hiring programs
Strong operational judgment with the ability to design, scale, and improve recruiting processes
Deep experience working with ATS platforms and recruiting tools; comfort with reporting, metrics, and basic analytics
Ability to operate independently, manage competing priorities, and influence without authority
Clear, professional communication skills and strong cross-functional partnership capabilities

Responsibilities

Own and continuously improve core recruiting operations, including requisition intake, candidate workflows, interview coordination, and offer processes
Partner with the VP of Talent Acquisition to design and implement recruiting programs, operational improvements, and scaling initiatives
Ensure recruiting practices are consistent, equitable, and aligned with evolving business needs
Serve as a senior operational thought partner, translating hiring demand into practical, scalable recruiting solutions
Lead and execute hiring for early-career, entry-level, and other high-volume roles across the organization
Design, build, and manage early-career hiring pipelines (e.g., internships, new-grad, or rotational programs, as applicable)
Partner with hiring managers to define role expectations, assessment approaches, and decision criteria
Drive a high-quality, inclusive, and engaging candidate experience from initial outreach through offer
Own the optimization and day-to-day effectiveness of the applicant tracking system (ATS) and recruiting tools
Define and monitor key recruiting metrics (e.g., time-to-fill, funnel health, candidate experience indicators)
Identify systemic bottlenecks or inefficiencies and lead process improvements
Create and maintain SOPs, templates, playbooks, and training materials to reinforce consistency and best practices
Partner closely with People Operations and hiring managers to ensure a smooth, well-coordinated onboarding experience
Own the recruiting-to-onboarding handoff, ensuring clarity, documentation, and accountability
Continuously evaluate the end-to-end candidate journey and implement improvements that enhance communication, engagement, and experience
Act as a trusted partner to hiring managers, setting expectations, driving accountability, and ensuring effective hiring outcomes
Support recruiters and coordinators by reinforcing tools, processes, and operational standards
Contribute to change initiatives by leading or supporting the rollout of new tools, programs, or workflows

Benefits

Work from Anywhere: Your home, a coffee shop, a company paid WeWork .... you decide!
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours : We support your lifestyle- the results are what count.
Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.