Senior Systems Technician

GD Information Technology • Fairview Park, OH

8h • Hybrid

About The Position

GDIT has an immediate opening for a Senior Systems Technician supporting GDIT Headquarters and executive-level customers. As a Senior Systems Technician, you will work in the Falls Church , Virginia office four (4+) days per week. How a Senior Systems Technician will make an impact: Provide new services and troubleshooting and restoring existing services Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions Provide support for: Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels Provide mentorship and leadership for all team members Willing to be the technical subject matter expert for other technicians Construct, install, and test customized configurations based on various platforms and operating systems Administer and resolve issues with associated end-user workstation network software products Support users through ticketing, walk-up, deskside, and remote communications Ensure that desktop connection, i.e. network jacks are in proper working order Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports If necessary, liaise with vendor and third-party support vendors Be knowledgeable and provide support regarding conference room video infrastructure

Requirements

• Associate's Degree or 2+ years of additional experience in lieu of a degree
• 8+ years of experience
• In depth knowledge and troubleshooting experience with Windows 11 client hardware and software, and Apple mobile devices
• Hardware troubleshooting experience
• Working technical knowledge of basic network protocols, operating systems, and standards
• Able to read and understand technical manuals, procedural documentation and guides
• Strong customer service delivery and orientation
• Proven analytical and problem-solving abilities
• Excellent written and interpersonal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conduct research into PC and software issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Team-oriented and skilled in working within a collaborative environment
• Location: MUST be willing to work in the Falls Church office four (4+) days per week
• US Citizenship required
• Must be able to obtain and maintain a Top Secret clearance

Responsibilities

• Provide new services and troubleshooting and restoring existing services
• Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
• Provide mentorship and leadership for all team members
• Willing to be the technical subject matter expert for other technicians
• Construct, install, and test customized configurations based on various platforms and operating systems
• Administer and resolve issues with associated end-user workstation network software products
• Support users through ticketing, walk-up, deskside, and remote communications
• Ensure that desktop connection, i.e. network jacks are in proper working order
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
• If necessary, liaise with vendor and third-party support vendors
• Be knowledgeable and provide support regarding conference room video infrastructure

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace
• Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree