Senior Systems Technician

Vector Security • Westerville, OH

2d

About The Position

As a Sr. Systems Technician, you will be responsible for installation and/or servicing of complex residential and commercial solutions including wired and wireless systems. Responsibilities also include a basic understanding of access control and video surveillance systems, ability to troubleshoot more complex systems including network issues, and work with basic integration. A more effective communicator, they also serve as a mentor to junior technicians and shares learned technical information to improve individual and branch capabilities.

Requirements

• High School Diploma or equivalent.
• 3 – 5 years of field experience or equivalent technical education or certification.
• Valid driver’s license with an acceptable driving history.
• Must be able to effectively communicate with various individuals in a professional manner in order to provide superior customer service.
• Must be able to understand technical functionality of various systems learned on-line and/or via hands-on instruction.
• Able to demonstrate proficient understanding of the hardware and panel writing of required manufacturers.

Nice To Haves

• Minimum of 2 years of life safety and home automation equipment experience- preferred
• ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• NICET Fire or Video Level 1 - preferred.

Responsibilities

• Complete installation and/or servicing of various types of security systems, including wired and wireless systems, with minimal supervision.
• Troubleshoot more complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customer and answer questions.
• Keep job site clean & organized so work can be performed in the safest manner possible
• Employ basic logic skills to move an issue to resolution.
• Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
• Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

Benefits

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees