Senior Systems Support Specialist I - Linux Administration

Intelerad

12d•Remote

About The Position

The Senior System Support Specialist is a critical part of our Healthcare IT team, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and other medical imaging solutions. The ideal candidate will provide technical support and troubleshooting for radiology IT systems in hospitals, clinics, and imaging centers. This role involves working closely with radiologists, IT teams, and vendors to ensure optimal system performance, uptime, and compliance with healthcare regulations.

Requirements

Bachelor’s degree in computer engineering or a related field, or equivalent experience
3+ years of experience in Healthcare IT, preferably in radiology systems support
Excellent troubleshooting, analytical, and problem-solving skills
Strong communication skills with the ability to interact with both technical and clinical personnel
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred)
Strong knowledge of PACS, RIS, VNA, and medical imaging workflows
Experience with DICOM, HL7, IHE, and other healthcare interoperability standards
Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle
Understanding of medical informatics architecture, including VMware and storage solutions
Working knowledge of Linux architecture
Experience with PostgreSQL
Understanding of cybersecurity best practices and HIPAA compliance

Nice To Haves

Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco) preferred
Red Hat Certified System Administrator (RHCSA) certification preferred
Experience in scripting or automation for system administration (PowerShell, Bash, Python)
Knowledge of cloud-based medical imaging solutions and telemedicine technologies
Fluency in multiple languages (French is a strong asset)

Responsibilities

Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and Vendor Neutral Archives (VNA)
Work with radiologists, technologists, and IT staff to address system issues and optimize workflows
Analyze and resolve technical issues efficiently, minimizing system downtime and impact on patient care
Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems
Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers
Assist in disaster recovery planning and backup solutions for radiology IT environments
Handle sensitive patient data in compliance with privacy regulations
Utilize internal knowledge resources to effectively resolve technical challenges
Collaborate with team members and cross-functional departments on complex issues
Document all troubleshooting activities and resolutions to maintain accurate case records
Develop and update technical documentation to support customers in product use and maintenance
Participate in an on-call rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required
Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws
Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues
This position requires working evening and weekend shifts as part of the regular schedule