Senior Systems Operations Engineer

Wells Fargo & Company•Chandler, AZ

1d•Hybrid

About The Position

About this role: Wells Fargo is seeking a Senior Systems Operations Engineer to join the Commercial Mortgage Servicing (CIB Lending & Capital Finance) Group within Commercial and Corporate & Investment Banking Technology (CCIBT). This is a critical position within CCIBT Platform Management. It supports setup, maintenance, and troubleshooting of the Commercial Distribution Finance applications. This role will provide support to internal and external applications, provide day-to-day support to the business users, monitor systems, perform technical refresh activities, application migration, batch monitoring and BCP activities. In this role, you will: Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area Contribute to increasing system efficiencies and lowering the human intervention time on related tasks Act independently as a liaison for the platform team in support of daily inquiries, problem and incident management, change management, project delivery, and escalations by following established guidebooks Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability

Requirements

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of application production support experience
4+ years of experience providing monitoring tools support for applications built on JAVA or .NET and cloud platforms
4+ years of experience with automation using PowerShell, Bash, or Python
4+ years of experience with application and infrastructure domains, including Web, Application, Database, and Server technologies
4+ year of Autosys experience

Nice To Haves

4+ years of Linux & Windows experience
4+ years of Mainframe experience
4+ years of experience working with Relationship Database Management Systems (RDBMS) such as SQL Server, Oracle or MySQL
Awareness / use of AI/ML technology
Hands‑on experience supporting enterprise application platforms in the areas of monitoring, scheduling, or observability (e.g., Autosys, Grafana, Splunk, Thousand Eyes, or equivalent).
3+ years of support experience with Cloud applications like Microsoft Azure, Pivotal Cloud Foundry or Amazon Web Services cloud
3 + years of experience implementing, supporting, or developing tools to integrate with Grafana and App Dynamics
3+ years of advanced scripting experience using Unix Shell Scripting, or Windows PowerShell and PL-SQL
3+ years of support experience with NDM and file transmission services
3+ year of Splunk experience
Experience in financial services
Proven ability to triage complex production issues, perform root cause analysis, and drive issues to closure
Knowledge and understanding of technology production support: fast paced dynamic customer-facing application which requires high availability
Knowledge and understanding of technology support: high volume 24x7 mission critical systems
Ability to take an active role in the education, mentoring and training of less experienced team members
Knowledge and understanding of PKI and SSL concepts
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization, including management
Strong verbal, written, and interpersonal communication skills
Effective communication skills to work across global teams and time zones
Ability to operate independently with a strong ownership and accountability mindset
Ability to analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environments, interfaces with other systems, internal and external checks, controls, and outputs using standard methodologies
Ability to participate in defining corporate implementation and integration strategies of new technologies

Responsibilities

Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
Act independently as a liaison for the platform team in support of daily inquiries, problem and incident management, change management, project delivery, and escalations by following established guidebooks
Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability

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