Senior Systems & Network Engineer
About The Position
Must currently reside in the Cleveland, Ohio area. This position is not remote and does not offer visa sponsorship. infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the person others turn to when things get difficult. This role is designed for a highly capable infrastructure engineer who is strongest in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies. You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work through complex issues to completion. The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership. What Success Looks Like in This Role Complex infrastructure issues are resolved efficiently and thoroughly Infrastructure projects are planned and executed successfully Junior technicians grow through mentorship and technical guidance Client environments become more stable, secure, and well documented
Requirements
- Strong expertise with Windows Server administration and troubleshooting
- Experience supporting SMB network environments
- Advanced troubleshooting across servers, networking, and infrastructure
- Experience with Microsoft 365
- Experience with Hyper-V and VMware virtualization
Nice To Haves
- Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking
- Experience supporting VoIP systems
- Experience working in a Managed Services Provider (MSP) environment
- Experience with Azure infrastructure
- Experience with ConnectWise and DattoRMM is a plus
- Microsoft certifications
- Cisco certifications
- SonicWall certifications
- Equivalent real-world experience is valued as highly as formal certifications.
Responsibilities
- Serve as the primary escalation point for complex systems and network issues
- Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
- Take ownership of critical issues and ensure they are resolved completely
- Design, implement, and support Windows Server environments across client networks
- Manage virtualization platforms, including Hyper-V and VMware environments
- Support Microsoft 365 cloud services
- Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
- Troubleshoot routing, switching, VPN, and connectivity issues
- Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
- Work with vendors and manufacturers to troubleshoot issues and implement solutions
- Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone
- Maintain accurate documentation within our documentation platform
- Contribute to technical standards and best practices across client environments
Benefits
- Medical, Dental, and Vision insurance
- 401k plan
- Mileage reimbursement for travel to customer sites
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
