Senior Systems Learning Partner

Farm Credit Services of America•Columbia, SC

2d•Hybrid

About The Position

The Senior Systems Learning Partner leads the design, development, and delivery of advanced learning solutions for loan systems and applications across the district. Serving as a subject-matter expert in systems training and instructional design, this role drives strategic initiatives to support system adoption, operational efficiency, and user proficiency. The Senior Systems Learning Partner collaborates with stakeholders to ensure learning programs are scalable, data-informed, and aligned with business priorities.

Requirements

Bachelor’s degree in Human Resources, Organizational Leadership, Business Administration, Education, or related field.
At least six (6) years of experience with bank operations, IT systems, and systems training.
Proven experience leading instructional design and learning strategy in a financial services environment.
Communication : Exceptional written and verbal communication skills; ability to influence and engage diverse audiences.
Strategic Thinking : Ability to align learning solutions with business priorities and system goals.
Technology : Proficiency in LMS platforms, authoring tools (e.g., Articulate, Camtasia), and webinar technologies.
Collaboration : Strong partnership skills and ability to lead cross-functional initiatives.
Analytical Thinking: Skilled in using data to evaluate learning effectiveness and inform decision-making.
Adaptability: Comfortable navigating change and leading through ambiguity.
Ability to travel overnight, unassisted, to the continental United States and Puerto Rico up to 25% of the time.

Nice To Haves

Master’s degree preferred.
CPLP, CPTD, or equivalent certifications in instructional design, learning technology, or systems training.

Responsibilities

Strategic Systems Learning Leadership Lead the development and execution of district-wide learning strategies for bank systems and applications.
Serve as a key advisor on systems training needs during major implementations, upgrades, and process changes.
Partner with business leaders to assess learning gaps and recommend scalable, impactful solutions.
Advanced Instructional Design & Facilitation Design and deliver complex learning experiences using blended modalities (e.g., ILT, e-learning, webinars).
Translate technical and procedural content into engaging, accessible learning materials.
Ensure alignment with adult learning principles, accessibility standards, and business goals.
Stakeholder Engagement & Collaboration Build strong relationships with district associations, IT, and business units to ensure training solutions meet evolving needs.
Facilitate cross-functional collaboration to support system rollouts and change management efforts.
Lead feedback loops and continuous improvement efforts based on learner insights and performance data.
Learning Technology & Content Management Oversee the development and maintenance of digital learning assets, including simulations, assessments, and documentation.
Evaluate and recommend learning technologies and tools to enhance delivery and engagement.
Ensure quality assurance and version control across all training content.
Project Leadership & Execution Lead learning workstreams within system implementation projects, managing scope, timelines, and deliverables.
Coordinate training logistics , resource planning, and stakeholder communications.
Monitor project outcomes and contribute to post-implementation reviews and optimization efforts.