Senior Systems Engineer

Thomson Reuters•Frisco, TX

11d•Hybrid

About The Position

Senior Systems Engineer Design, test, deliver, support, and maintain Thomson Reuters’ operating systems and networks. About the Role In this opportunity as Senior Systems Engineer, you will: 1. Install, configure, and maintain Linux operating systems and servers for our on-prem infrastructure; 2. Implement and monitor security measures, including patch management; 3. Monitor system performance, and ensure reliability and availability; 4. Support application deployment and infrastructure needs in collaboration with the development and IT teams; 5. Maintain system configuration, procedure, and policy documentation; 6. Determine Thomson Reuters’ network and operating system needs, and provide skilled technical support and delivery capability for current and future design, testing, delivery, support, and maintenance of production services in a technical operations environment; 7. Based on Thomson Reuters’ network and operating system needs, provide technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, and networks; 8. Contribute to initiatives for driving down incident rates, and work with operations engineers to improve service recovery times; 9. Adhere to the implementation process to ensure that all aspects of operability are delivered while ensuring that existing service levels are maintained or improved; 10. Define operational standards, procedures, and best practices; 11. Ensure ongoing service delivery and support is maintained to agreed service levels in close collaboration with various operational, project, development, and product teams as well within the Service Organization. About You You're a fit for the role of Senior Systems Engineer if your background includes: A Master’s degree or foreign equivalent in Applied Computer Science, Computer Information Systems, or a related discipline and 2 years of post-baccalaureate experience in a network and computer systems administrator-related occupation. In the alternative, employer will accept a Bachelor’s degree or foreign equivalent in Applied Computer Science, Computer Information Systems, or a related discipline followed by 5 years of post-baccalaureate experience in a network and computer systems administrator-related occupation. Experience must include the following, which may have been gained concurrently: 1) 2 years of experience in Linux systems administration with remote management of Linux systems located in global datacenters; 2) 2 years of experience recovering incidents, implementing changes, and participating in strategic projects; 3) 2 years of experience in system upgrades, including firmware, OS, application, and security patch evaluation and deployment; 4) 2 years of experience working on multiple projects involving data center consolidation, migration, optimization, and consolidation; 5) 2 years of experience resolving system performance issues and complex problems by performing root cause analysis; 6) 2 years of experience coordinating with hardware vendors on hardware-related issues, providing support for and assisting other groups in problem resolution; 7) 2 years of experience with high availability and disaster recovery solutions and tools, including clustering and load balancing; 8) 2 years of experience in an ITIL compliant environment, working with change control, incident mitigation, and knowledge and problem management processes. Employer: Thomson Reuters Holdings Inc. Job site: 6160 Warren Parkway, Frisco, TX 75034. May telecommute part of the week from commuting distance to the Frisco, TX office per our hybrid work policy. JOB OPPORTUNITY QUALIFIES FOR EMPLOYEE INCENTIVE REFERRAL PROGRAM.

Requirements

A Master’s degree or foreign equivalent in Applied Computer Science, Computer Information Systems, or a related discipline and 2 years of post-baccalaureate experience in a network and computer systems administrator-related occupation. In the alternative, employer will accept a Bachelor’s degree or foreign equivalent in Applied Computer Science, Computer Information Systems, or a related discipline followed by 5 years of post-baccalaureate experience in a network and computer systems administrator-related occupation.
2 years of experience in Linux systems administration with remote management of Linux systems located in global datacenters
2 years of experience recovering incidents, implementing changes, and participating in strategic projects
2 years of experience in system upgrades, including firmware, OS, application, and security patch evaluation and deployment
2 years of experience working on multiple projects involving data center consolidation, migration, optimization, and consolidation
2 years of experience resolving system performance issues and complex problems by performing root cause analysis
2 years of experience coordinating with hardware vendors on hardware-related issues, providing support for and assisting other groups in problem resolution
2 years of experience with high availability and disaster recovery solutions and tools, including clustering and load balancing
2 years of experience in an ITIL compliant environment, working with change control, incident mitigation, and knowledge and problem management processes

Responsibilities

Install, configure, and maintain Linux operating systems and servers for our on-prem infrastructure
Implement and monitor security measures, including patch management
Monitor system performance, and ensure reliability and availability
Support application deployment and infrastructure needs in collaboration with the development and IT teams
Maintain system configuration, procedure, and policy documentation
Determine Thomson Reuters’ network and operating system needs, and provide skilled technical support and delivery capability for current and future design, testing, delivery, support, and maintenance of production services in a technical operations environment
Based on Thomson Reuters’ network and operating system needs, provide technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, and networks
Contribute to initiatives for driving down incident rates, and work with operations engineers to improve service recovery times
Adhere to the implementation process to ensure that all aspects of operability are delivered while ensuring that existing service levels are maintained or improved
Define operational standards, procedures, and best practices
Ensure ongoing service delivery and support is maintained to agreed service levels in close collaboration with various operational, project, development, and product teams as well within the Service Organization

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan