Senior Systems Engineer

ID Tech Solutions•Woodbridge, NJ

5h•$80,000 - $95,000•Onsite

About The Position

We're looking for a Senior Systems Engineer to join our dedicated team with the incredible opportunity for growth. This will be an onsite position at a client located in the Woodbridge NJ, area.

Requirements

At least 3 years of experience as an IT Technician, preferably in an MSP environment.
Solid background in dealing with escalated technical requests and providing escalated support.
Strong familiarity with server administration, including DNS management.
Proven experience with Intune and Azure, demonstrating expertise in managing cloud-based solutions.
Ability to prioritize and handle critical client technical matters with a sense of urgency.
Excellent troubleshooting instincts and the ability to identify and resolve network and server issues.
Proficiency in logging in to firewalls, switches, and other network devices for configuration and troubleshooting purposes.
Strong team player with the ability to collaborate effectively in a fast-paced environment.
Exceptional communication and interpersonal skills, promoting excellent customer service.
Dedication to professional growth and staying updated with the latest industry trends and technologies.

Responsibilities

Handle escalated technical requests that other technicians were unable to resolve, ensuring prompt and effective solutions for clients.
Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients' server infrastructure.
Utilize your experience with AVD, Intune and Azure to effectively manage and maintain clients' cloud-based solutions, ensuring proper integration and security.
Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.
Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.
Collaborate closely with the team based out of the Lakewood office, actively participating in knowledge sharing, training, and mentoring to foster a collaborative and supportive work environment.
Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.
Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.
Participate in an on-call rotation.