Senior Systems Engineer

ServisFirst Bank•Birmingham, AL

10h

About The Position

The Senior Systems Engineer plays a critical role in providing Level 3 technical support and ownership of server infrastructure, backups, and virtual environments. The Senior Systems Engineer is an advocate for documentation and consistent technical procedures. The incumbent will: Take ownership of the bank's server infrastructure, including installation, configuration, and maintenance of Windows Server environments Work with the Systems Administrators to ensure they have clear procedures and processes for maintenance on server architecture Ensure the availability, performance, and security of servers to meet business needs Implement and manage backup solutions, such as Veeam Backup & Replication, to ensure data integrity and disaster recovery readiness Develop and maintain backup and disaster recovery plans and procedures including regular disaster recovery testing with Network Engineers Administer virtual environments using Nutanix and VMware, including provisioning, monitoring, and troubleshooting virtual machines Optimize virtual infrastructure for performance, scalability, and resource utilization Configure and manage storage solutions, including Fiber Channel and iSCSI storage arrays, to meet performance and capacity requirements Ensure data integrity and availability in storage environments Provide Level 3 technical support for server or cloud related issues, serving as an escalation point for complex problems Spend 10-20% of your time on ticket resolution, ensuring timely and efficient problem resolution for end-users Contribute to the continuous improvement of support processes Collaborate with the Network Engineer and other team members to troubleshoot and resolve issues promptly Devote 80-90% of working hours to completing IT Engineering Team owned projects, assigned to you by the IT Engineering Manager Provide technical expertise and guidance during project planning and execution Thoroughly document all projects and their outcomes, including architecture Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Proven experience as a Systems Engineer in a complex IT environment
Proficiency in managing Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting
Experience with backup solutions, preferably Veeam Backup & Replication
Knowledge of virtualization technologies, preferably Nutanix and VMware
Familiarity with storage technologies, including Fiber Channel and iSCSI
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills

Nice To Haves

Nutanix Hyper Converged Architecture
VMware Hypervisor
Windows Server
Azure Cloud Compute
PowerShell Scripting
Group Policy Management
Intune (Autopilot and MDM)
Active Directory (On-prem and Azure)
Veeam Backup and Replication
Fibre Channel / iSCSI
DUO Multifactor Authentication

Responsibilities

Take ownership of the bank's server infrastructure, including installation, configuration, and maintenance of Windows Server environments
Work with the Systems Administrators to ensure they have clear procedures and processes for maintenance on server architecture
Ensure the availability, performance, and security of servers to meet business needs
Implement and manage backup solutions, such as Veeam Backup & Replication, to ensure data integrity and disaster recovery readiness
Develop and maintain backup and disaster recovery plans and procedures including regular disaster recovery testing with Network Engineers
Administer virtual environments using Nutanix and VMware, including provisioning, monitoring, and troubleshooting virtual machines
Optimize virtual infrastructure for performance, scalability, and resource utilization
Configure and manage storage solutions, including Fiber Channel and iSCSI storage arrays, to meet performance and capacity requirements
Ensure data integrity and availability in storage environments
Provide Level 3 technical support for server or cloud related issues, serving as an escalation point for complex problems
Spend 10-20% of your time on ticket resolution, ensuring timely and efficient problem resolution for end-users
Contribute to the continuous improvement of support processes
Collaborate with the Network Engineer and other team members to troubleshoot and resolve issues promptly
Devote 80-90% of working hours to completing IT Engineering Team owned projects, assigned to you by the IT Engineering Manager
Provide technical expertise and guidance during project planning and execution
Thoroughly document all projects and their outcomes, including architecture
Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies.