Senior Systems Engineer

Bamboo Solutions•Washington, DC

About The Position

We are seeking an experienced Senior Systems Engineer with strong expertise in Microsoft technologies to support the Pension Benefit Guaranty Corporation (PBGC) in Washington, DC. As a senior member of the Enterprise Support Services (ESS) team, you will collaborate closely with peer engineering groups and partner organizations to design, scale, and implement enterprise-wide improvements. This includes supporting consolidation efforts, migrations, system enhancements, and break/fix operations across the environment. This role requires deep expertise in Windows Server architecture to ensure optimal performance, reliability, and stability for applications deployed across the server environment, as well as a strong focus on securing application servers from vulnerabilities and misconfigurations. The candidate will also support Desktop Engineering functions, including enterprise image creation and maintenance, endpoint management using tools such as BigFix and SCCM, enterprise application support for platforms such as access control or security video management systems, and administration of O365 services

Requirements

Bachelor’s and 5 or more years experience; Masters and three (3) years or more experience; ( 4 years experience in lieu of degree)
Ability to obtain and maintain a Public Trust requiring U.S. Citizenship or Green Card status.
Expert knowledge of Microsoft PowerShell, Active Directory, Windows Server (2019 & 2022) system log analysis, Windows 11 Workstation OS org-wide administration.
Understanding of TCP/IP based networking concepts and basic troubleshooting for network communication errors from the command line.
Prior scripting and automation experience is required.
Experience implementing best practices for Microsoft Windows Server administration.
Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow.
Experience resolving complex technical issues impacting org-wide operations.

Nice To Haves

PowerShell Scripting and automation
Microsoft Windows Server OS, Windows 2019, 2022 and 2025.
Experience working in Azure environment.
Working knowledge of LDAP
Ability to apply ITIL v4 Foundation concepts within the workplace.
Excellent interpersonal and team skills.
Strong writing skills.
General knowledge of Third-party management and monitoring solutions (SCCM, SCOM, InfoBlox DNS, BigFix)
Senior level knowledge and well-seasoned technical experience with Microsoft System Administration.

Responsibilities

Lead and take ownership of Windows system administration duties related to application migrations, upgrades, and new integrations.
Take lead to resolve organizational-wide outages impacting Windows Servers and Workstations.
Provide advanced support for Windows IIS environments, including configuration, optimization, and troubleshooting of middle-tier application hosting. Ensure compliance with security standards by applying DISA STIGs to establish and maintain software configuration baselines
Perform/support monthly patching cycles, including pre-validation, deployment, and post-patch verification (e.g., AD, Domain Controllers, critical services).
Automate security remediation, compliance checks, and reporting using PowerShell and scripting tools.
Install, configure, and maintain enterprise access control platforms including CCURE 9000, Traka key management systems, and BVMS or similar video management solutions
Perform system upgrades, patching, firmware updates, and security hardening on servers, appliances, controllers, cameras, and related infrastructure
Create and maintain system design diagrams to support implementation changes.
Receive technical work assignments through ServiceNow Changes and Tasks.
Document standard operating procedures and help create new work instructions.
Participate in an On-Call rotation for after-hours support.
Provide support for occasional planned changes after-hours as needed.
Participate in periodic disaster recovery exercises.
Respond to customer inquiries within established Service Level Agreements (SLA) and Mean Time to Resolution (MTTR) requirements.
Work with vendors as needed to find solutions for uncommon and complex issues.
Engage with federal customers as needed to plan for future upgrades and new implementations as well as to support day-to-day operations.