Senior Systems Analyst - Manhattan Technologies

Love's Travel Stops & Country Stores•Oklahoma City, OK

About The Position

Welcome to Love's! We are seeking a Manhattan Systems Analyst to serve as a key tactical and technically skilled resource supporting and innovating in the Manhattan Active platform. This is a technical role that will be responsible for configuration and extensibility of the solution to meet business objectives. The ideal candidate will be a collaborative innovator and active contributor with a strong understanding of Manhattan Active Warehouse and/or Transportation Management, Slotting, and Labor Management. Applicants must be legally authorized to work in the United States. We do not provide sponsorship for employment visas now or in the future.

Requirements

Bachelor’s degree required
10+ years of experience in Supply Chain technology
8+ years experience directly configuring Manhattan solutions
3+ years of experience using Manhattan ProActive
Thorough knowledge of Software Development and Project Management Lifecycles
Extensive knowledge of Supply Chain processes and technology
Capability to effectively handle multiple competing priorities in a highly demanding and fast-paced environment
Exceptional verbal and written communication skills, enabling effective interaction with diverse audiences across IT and business sectors at the appropriate level.
Capability to foresee potential challenges, develop effective solutions, and offer practical workarounds.
Compose strategic documents and effectively deliver presentations
Demonstrate a strong commitment to customer satisfaction, operate with a high level of independence, and proactively take initiative.
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision
Travel occasionally, including visits to warehouse and production facilities, with potential exposure to loud noise

Nice To Haves

Knowledge of Manhattan or other AI tools

Responsibilities

Tier 3 support of Manhattan solutions across distribution centers and transportation networks.
Configure and extend solution through customized workflows, screens, and rules using Manhattan tools and scripting in order to meet business objectives.
Implement Manhattan and supporting solutions as required for technology rollouts and new locations.
Design and architect solutions within the Manhattan platform using standard options.
Monitor system performance and resolve configuration-related problems.
Review release documentation, determine impact within Manhattan and integrated solutions, and business need, then create and execute activation plan.
Ensure seamless data flow and system interoperability across the supply chain.
Facilitate integration between MAWM/MATM and systems such as SAP, Ariba, ELD, Snowflake, Dispatch, and third-party logistics tools.
Support or execute data uploads.
Monitor performance of integrations and troubleshoot reconciliation issues between solutions.
Configure and deploy AI agents using Manhattan’s Agentic AI platform
Leverage the contextual data assistant, virtual configuration consultant, labor optimizer, and wave inventory research agent to gain insights and troubleshoot issues
Use Manhattan Agent Foundry™ to build and deploy custom AI agents tailored to business processes and value
Collaborate with internal teams or third-party partners to identify AI opportunities and extend AI capabilities
Participate in Agile ceremonies and manage epics, stories, and sprint deliverables.
Analyze existing processes and recommend system enhancements to improve flow, reduce costs, and increase productivity.
Translate business requirements into functional/technical specifications
Prepare gap analysis, solution assessments, and evaluation of options, presenting to business and technical stakeholders to ensure alignment.
Maintain configuration documentation, SOPs, and training documents
Create and maintain test cases, test scripts, and representative test data
Partner with test automation engineers to develop automated testing scripts and validate
Execute testing and support QA activities for both MAWM and MATM implementations, ensuring system reliability and performance.
Prepare change control documentation and present to change advisory board
Collaborate with cross-functional teams including operations, technology, vendors, and business users.
Provide training, support, and documentation to ensure successful adoption and usage.
Other duties assigned as needed