Senior Systems Analyst - 6108299
About The Position
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: Develop, maintain, and optimize queries for multiple dashboards, including a robotics dashboard that provides visibility into robot statuses across data centers, scan duration, successful scan counts, and other key performance metrics. Additionally contribute to analytical initiative comparing human versus AI-driven transaction execution by calculating completion percentages for each. This involves collaborating with multiple points of contact to understand automated versus manual process steps, pulling data from diverse transaction sources, mapping end-to-end transaction workflows and creating queries to support these analyses. Utilize test environments to create realistic data and execute end-to-end testing of new features, provide feedback to the client, and guide users through new functionalities and troubleshooting issues. Develop comprehensive training materials and manage documentation for system modules, including written guides and instructional videos, outlining the tool’s functionality, workflows, and step-by-step processes. Assist with onboarding and training new team members by delivering in-depth module training, explaining system functionality, and providing ongoing day-to-day support. Continue to assist team members day-to-day with task execution and best practices.
Requirements
- Minimum 4 years of Experience in system support with the ability to perform root cause analysis to identify system issue, operation issue, master data issue, etc.
- High School Diploma or GED
Nice To Haves
- Bachelor's or Associate's
Responsibilities
- Develop, maintain, and optimize queries for multiple dashboards, including a robotics dashboard that provides visibility into robot statuses across data centers, scan duration, successful scan counts, and other key performance metrics.
- Contribute to analytical initiative comparing human versus AI-driven transaction execution by calculating completion percentages for each.
- Collaborate with multiple points of contact to understand automated versus manual process steps, pulling data from diverse transaction sources, mapping end-to-end transaction workflows and creating queries to support these analyses.
- Utilize test environments to create realistic data and execute end-to-end testing of new features, provide feedback to the client, and guide users through new functionalities and troubleshooting issues.
- Develop comprehensive training materials and manage documentation for system modules, including written guides and instructional videos, outlining the tool’s functionality, workflows, and step-by-step processes.
- Assist with onboarding and training new team members by delivering in-depth module training, explaining system functionality, and providing ongoing day-to-day support.
- Continue to assist team members day-to-day with task execution and best practices.
Benefits
- Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
