Senior System Support Analyst- PAI

BlueCross BlueShield of South Carolina•Columbia, SC

About The Position

Logistics: Planned Administrators Inc. (PAI) –one of BlueCross BlueShield's South Carolina subsidiary companies. Sponsorship: This position is not eligible for sponsorship now or in the future. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment. Position Purpose: Make recommendations to management to adjust system performance parameters. Develop custom integration solutions. Delegate problem resolution to other team members and conduct follow-up. What you’ll do : Provide expertise regarding the integration of applications across the business. Analyze new/revised processes/change requests from the maintainer and provide review to technical team. Review transition activities, job control language (JCL), schedules, file setup, and cycle issues. Monitor cycle execution, verify cycle testing, and provide backup when needed. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise. Develop custom integration solutions. Evaluate interrelationships in complex projects to determine how changes/installations of one program will affect others. Provide enhancement recommendations based on long-term IT organization strategy. Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations. Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions for the Production Support team on current system. Assist in training team members regarding new software changes they need to know for supporting active and future workloads. Perform installations, configuration, analysis, scheduling and tuning on the area’s most complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally. Provide leadership and/or oversight on organization-wide projects impacting the area as needed.

Requirements

Bachelor's in a job-related field
8 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.
Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.
Advanced understanding of the requirements for maintaining production systems and the effect of program changes.
Understands how to use structured techniques in new program development.
Advanced understanding of development, quality assurance, and integration methodologies.
Excellent communication and interpersonal skills.
Able to work well under pressure and as part of a team.
Pays attention to detail.
Advanced knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.

Nice To Haves

2 years minimum experience using Syncovery to set up ftp accounts and monitoring ftp jobs.
Must have document control experience in 837 and 834 files formats.

Responsibilities

Provide expertise regarding the integration of applications across the business.
Analyze new/revised processes/change requests from the maintainer and provide review to technical team.
Review transition activities, job control language (JCL), schedules, file setup, and cycle issues.
Monitor cycle execution, verify cycle testing, and provide backup when needed.
Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
Develop custom integration solutions.
Evaluate interrelationships in complex projects to determine how changes/installations of one program will affect others.
Provide enhancement recommendations based on long-term IT organization strategy.
Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions.
Act as an internal consultant, advocate, mentor, and change agent.
Answer questions for the Production Support team on current system.
Assist in training team members regarding new software changes they need to know for supporting active and future workloads.
Perform installations, configuration, analysis, scheduling and tuning on the area’s most complex projects.
Ensure Production and Test environments are up and functioning properly.
Perform corrective actions whenever possible to fix applications that end abnormally.
Provide leadership and/or oversight on organization-wide projects impacting the area as needed.