Senior Suspense Analyst - Conforming and Non-QM products

Summit Funding • Allen, TX

3d • $25 - $35 • Hybrid

About The Position

The Senior Suspense Analyst is responsible for reviewing, tracking, and resolving outstanding documentation or conditions required to finalize post-closing, complete investor delivery, and facilitate loan purchase processes. This role monitors suspense items issued by investors, agencies, and internal quality control teams, investigates root causes, and collaborates with closing, underwriting, and post-closing teams, as well as internal and external partners, to obtain missing information or correct deficiencies. The analyst maintains accurate logs of all suspense conditions, updates system notes in real-time, and ensures that suspense items are cleared within the required investor timelines to prevent penalties or purchase delays. The position requires strong knowledge of mortgage documents, closing packages, compliance requirements, and investor guidelines. Successful Suspense Analysts communicate clearly with internal partners and third-party companies, escalate issues when needed, and help identify recurring patterns to improve workflow and reduce future suspense rates. Additionally, the Senior Suspense Analyst serves as a liaison and point of contact for Summit with TPR firms and investors, ensuring timely resolution of suspense items and managing complex processes such as holdback releases, including 203k loans, while maintaining strong communication with branches, contractors, and escrow. This position reports out of the Sacramento Corporate Office but is offered as hybrid-remote or remote depending on experience and location. Applicants must reside in, and be currently authorized to work in the United States on a full-time basis to be eligible for hire. Summit Funding currently does not sponsor applicants for work visas. Starting pay ranges between $25.39-$34.72/hr DOE and location.

Requirements

• Five+ years of current or recent experience (within the last 12 months) in a mortgage post-closing operations role, with a strong focus on Non-QM loans.
• 2 years in a senior or specialized analyst role.
• Familiarity with DU/DO, LP, and investor websites.
• Proficiency in Loan Origination Systems (Encompass preferred)
• Proficiency in Microsoft Office suite: Word, Excel, Outlook, Collaborative Messaging (Teams)
• Proven experience in complex problem-solving and analytical skills.
• Proven ability to work independently and in team settings.
• Proven experience with detail-oriented, organized work and the ability to prioritize effectively.
• Proven dependability, self-motivation, a positive attitude, and adaptability.
• Candidates within a 50-mile radius of our Sacramento Corporate office will be asked to work a hybrid work schedule, reporting Tuesdays and Thursdays in the office. All other candidates will be asked to work a fully remote work schedule from home.

Responsibilities

• Act as liaison and point of contact for Summit with TPR firms and investors, ensuring effective communication and coordination between internal teams and third-party review firms.
• Manage and run the holdback release process, including releases for 203k loans, and communicate with branches, contractors, and escrow.
• Review and resolve suspense conditions on Conventional, FHA, VA, USDA, and Non-QM loans, including notes, security instruments, CDs, LEs, and other closing documents.
• Serve as liaison with investors, agencies, and internal teams to ensure timely resolution of outstanding items required for purchase.
• Monitor loan status daily to avoid aging and escalate issues as needed.
• Work in a proactive manner and adapt to changing priorities; independently recognize and escalate issues to prevent delays.
• Maintain detailed, accurate logs and real-time system notes per company standards and policy.
• Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners (e.g., title companies and investors)

Benefits

• Opportunity to further a career in a competitive, fast-paced growing industry where you can make a difference in people’s lives.
• Opportunity to earn competitive compensation.
• Full benefits include medical, dental, vision, 401K plus match, 11 paid holidays, paid time off, and more.
• Fun team atmosphere, professional development, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees