Senior Support Services Specialist - Branch Support

Commerce Bank • St. Ann, MO

1d • $19 - $22

About The Position

The main purpose of this job is to support internal and external customers by maintaining customer records, assisting in the collection of customer information for verification of deposits, and other duties to help achieve performance and quality objectives.

Requirements

• Intermediate knowledge of banking industry and bank operations, including best practices and regulations
• Strong customer service and problem-solving skills
• Ability to prioritize and complete multiple tasks
• Ability to learn new processes quickly
• Ability to work independently and escalate when necessary
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities without direct supervision
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• Associate’s degree or equivalent combination of education and experience required
• 3+ years financial services or related experience required
• 3+ years customer service experience required

Responsibilities

• Provide a high level of customer service to branch personnel and business units regarding various issues and maintenance requests. Research requests and take appropriate action as applicable.
• Identify process improvements, leveraging available technology and automation
• Answer phone and email request
• Provide department support by coordinating workflow and providing technical and training support
• Verify document images and ensure data entry of information into internal software applications accurately and timely
• Maintain customer and account records, and process return mail
• Assist in collecting customer information for verification of deposits
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees