Branch Support Specialist I
About The Position
Shore United Bank is seeking a full-time Branch Support Specialist I to join our team. The Branch Support Specialist is responsible for performing a variety of assigned duties to support the customer service function of a branch office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Essential Functions Include: Reviews, verifies accuracy of, files, and indexes all documentation related to deposit accounts. Reviews, verifies accuracy of, and validates account or customer data entry. Communicates with branch personnel to follow-up on defined exceptions. May provide support to customer service personnel by responding to inquiries related to Personal and Business deposit products and services. Understands the features and benefits of all bank products and services. Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same. Participates in required training sessions, including training for compliance with BSA/AML policies and procedures. Location: Clark Building - 30 E. Dover Street, Easton, MD 21601 Position Type/Expected Hours of Work: Full-time. Non-exempt. Monday-Friday
Requirements
- High school diploma/GED equivalent.
- 2+ years of banking or financial services experience, preferably in branch operations, new accounts, or deposit operations.
Nice To Haves
- Experience with customer onboarding or quality control review strongly preferred.
Responsibilities
- Reviews, verifies accuracy of, files, and indexes all documentation related to deposit accounts.
- Reviews, verifies accuracy of, and validates account or customer data entry.
- Communicates with branch personnel to follow-up on defined exceptions.
- May provide support to customer service personnel by responding to inquiries related to Personal and Business deposit products and services.
- Understands the features and benefits of all bank products and services.
- Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence
- Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
- Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
Benefits
- Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
- Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
- Paid parental leave
- 401k savings plan with up to a 4% company match
- Employee Stock Purchase Plan
- Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
- Opportunity for growth and advancement
- Paid training program and continuous training sessions throughout the year on various topics
- Generous paid time off and paid sick time
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
