Branch Support Specialist

Bank of Guam•Hagåtña, GU

About The Position

The Branch Support Specialist position is responsible for performing routine duties supporting branch operations promoting a customer centric environment. Duties include the handling and processing of certain tasks that impact the level and delivery of service to customers in the branch. Requires knowledge of policies, procedures and practices. Provides operational support within a specific section of the bank’s internal operations activities in accordance with established systems and procedures.

Requirements

Excellent communication skills
Professional attitude, appearance and behavior
Familiarity with branch functions, policies and procedures
Keen knowledge of the bank’s core system
Ability to work independently as well as in group settings
Ability to operate business equipment and related computer software such as Microsoft Office, spreadsheets, Word, etc.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to adapt in a changing environment
High school graduate or equivalent or general education degree (GED).
One (1) year customer service, or related experience.

Nice To Haves

Mastery of the Operations Associate DDA a plus

Responsibilities

Proactively role model our bank brand personalities and build meaningful connections with employees, customers and shareholders.
Represent/participate in Bank sponsored events and community outreach programs.
Ensure involvement in department’s development, training, and cross-training.
The nature of the position involves actively participating in multiple work-groups at one time and disseminating information across all levels of the organization.
Manage and record systems updates, changes or fixes, communicating such to stakeholders in a timely manner.
Participate/engage in all department meetings and team building events.
Update/Maintain Customer Information on the bank’s core system and send notification when appropriate
Process interest rate changes upon maturity of Time Certificate of Deposit (TCD) & Individual Retirement Accounts (IRA)
Process Opt-Out of bank marketing, solicitation and/or information sharing requests
Prepare demand letters for past due safe deposit boxes
Overdraft collection efforts and processing of appropriate entries/charge-off requests
Monitor Immediate Credit Limits and disseminate reports to Regional Branch Managers
Performs other assigned duties/tasks to meet the needs of the department and/or business.
Verify customer information and ensure signature cards are filed accordingly in the bank’s electronic repository
Handle dormant account processing in accordance with procedures and regulatory requirements
Adhere to all State and Federal Banking Regulations to include Bank Secrecy Act/Anti Money Laundering and all other regulations applicable to job function.
Complete all bank mandated training.