Senior Support Engineer

TEKsystems•Minneapolis, MN

1d•Onsite

About The Position

As a Service Support Professional, you are a trusted technical partner and frontline problem-solver, providing high-quality IT support across all Houlihan Lokey applications, operating systems, and hardware. Your expertise in user support, troubleshooting, and service management enables you to resolve issues efficiently and ensure seamless day-to-day operations for employees at every level. Whether assisting users in person, over the phone, or remotely, you deliver a consistent, reliable support experience that strengthens productivity and minimizes downtime. In this role, you will be based in the Minneapolis office and serve as a key support resource for all HL locations. You will focus primarily on general IT service desk functions—responding to incidents and requests, maintaining system readiness, and helping drive operational excellence across our global environment. Through strong technical knowledge, clear communication, and a commitment to service quality, you help ensure our technology ecosystem remains stable, secure, and responsive to business needs.

Requirements

Desktop
Windows 10
Support
Troubleshooting
Active directory
Windows
Customer service
Hardware
Technical support
Help desk support
Office 365
O365
Ticketing system
Service desk
Outlook
Servicenow
Hardware support
Application support
Expertise in user support, troubleshooting, and service management
Strong technical knowledge
Clear communication
Commitment to service quality

Responsibilities

Install, configure, and support hardware including Microsoft laptops, tables, Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, Mobile devices (including but not limited to iOS and Android), LCD projectors, Bloomberg Terminals, Wireless cards (WWAN & Wi-Fi), MS Teams Phones, Audio-Video Conference units, and other computer and network peripherals.
Install and configure operating systems and application software including standard Houlihan Lokey software such as Windows OS, Microsoft Office Suite, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, MS AVD (Azure Virtual Desktop), Netskope, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for Houlihan Lokey.
Provide general user support on all installed Houlihan Lokey applications, operating systems, and hardware, both in person and over the phone, particularly in the Minneapolis/US regions and Global offices.
Manage IT resources, including workstations, laptops, projectors, and their inventory.
Carry out Windows OS and Windows Servers network administration, including creating and administering user accounts; and creating, administering, and troubleshooting network print devices, including network-attached multi-function printers (MFPs).
Understand the function, configuration, and administration of Microsoft Windows Servers, including their peripheral devices such as backup systems, print queues, and data shares.
Provide support for VM infrastructure using vSphere and NetApp.
Maintain the local area network for the Minneapolis office, including Cisco, Dell, Netskope, storage appliance(s), APC/UPS & other equipment used in the ongoing network operations.
Monitor & troubleshoot the wide-area network connection between the Houlihan Lokey offices.
Work with Internet Service Providers and other vendors to maintain the data communication lines.

Benefits

Medical coverage
Dental and vision plans
Flexible Spending Accounts for qualifying out-of-pocket expenses
Health Savings Account may be available for eligible employees
Basic Life and Accidental Death & Disability benefits
Long-Term Disability (LTD) coverage
401(K) PLAN - Pre-tax and Roth 401(k) options are available for eligible employees
Discretionary PTO (for exempt employees)
Accrued PTO per pay period up to a maximum annual allotment (for non-exempt hourly employees)
Discretionary bonus comprised of cash and/or equity compensation
EMPLOYEE ASSISTANCE PROGRAM: Provides free support related to emotional, mental, and physical health
FINANCIAL PLANNING SERVICES: Helps employees reach personal financial, investment, and retirement goals
MEDICARE ADVISORY SERVICES: Support for employees in navigating Medicare coverage as they approach age 65 or consider retirement
BACKUP CHILDCARE: Provides all eligible employees with up to 10 days of back-up childcare per year
FAMILY FORMING SUPPORT: Provides employees and their partners with family building, pregnancy, parenting, and menopause support, including up to $10,000 annually for eligible expenses related to fertility preservation, IVF, IUI, adoption, and surrogacy
HEALTHCARE SUPPORT SERVICES: Provides guidance, logistical coordination, and clinical resources for employees with serious and complex health conditions