Senior Technical Support Engineer

Fiserv • Berkeley Heights, NJ

5d • $100,000 - $165,600 • Onsite

About The Position

As a Senior Technical Support Engineer on our North Front End Production Support Team, you will provide 24x7 monitoring and support for mission‑critical applications that process the authorization and settlement of credit, debit, check, and prepaid transactions. The team also delivers day‑to‑day production support to clients—including merchants, gateways, and vendors—when production issues arise. This role is ideal for someone who is intellectually curious, technically strong, enjoys solving complex problems, and thrives in a fast‑paced, high‑impact environment.

Requirements

• 6+ years of experience in providing 24x7 production support in a financially critical environment.
• 3+ years of experience in incident, change, and problem management processes.
• 3+ years of experience writing UNIX shell scripts, including awk and other utilities.
• 2+ years of experience writing Splunk queries and developing dashboards or alerts.
• Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.

Nice To Haves

• Experience in fintech/financial services domain, specifically supporting systems in the Cards and Payments domain.
• Experience in leveraging AI technologies for automating processes.
• Ability to manage multiple priorities and meet deadlines in a high‑pressure environment.
• Experience in working independently while coordinating effectively with clients and internal teams.

Responsibilities

• Provide 24x7 production support for applications within the Cards and Payments domain running on AIX operating systems.
• Develop UNIX shell scripts to support monitoring, automation, and reporting.
• Create dashboards, alerts, and monitoring solutions using Splunk and Dynatrace.
• Monitor application health using UNIX, C programming utilities, Splunk , Dyntrace and Extrahop.
• Collaborate with merchants, gateways, and vendors to troubleshoot issues and support new production functionality and assist new merchants as they go onboard & live with updated software applications.
• Execute change records and perform incident analysis, ensuring timely responses in accordance with contractual SLAs.
• Investigate and resolve incidents assigned via Service Point, prioritizing based on severity and business impact.
• Participate in rotational shift coverage, including weekend support, as part of a 24x7 operational model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees