Senior Support Engineer
BlackLine•Pleasanton, CA
7h
About The Position
The Senior Support Engineer is a desktop support position responsible for assisting Employees and contractors of Blackline globaly. This position will be based out of Pleasonton, CA and will provide first line support for employees in that office.
Requirements
- 4+ years of experience with Active Directory and commonly used enterprise Microsoft services and applications
- Knowledge of VPN, remote access and multi-factor authentication troubleshooting techniques
- 3+ years of experience in Microsoft Windows desktop Operating Systems (Windows 11)
- 3+ years of experience with MS Office troubleshooting
- 3+ years of experience with Apple OS X operating system
- Some MS Exchange use (new mailbox adds, deletes, etc.)
- Familiarity of a scripting language for automation of routine tasks (Powershell, Python, Java, Bash, etc.)
- Experience with a technology asset management platform (SCCM, Intune, JAMS, etc)
- Solid mobile device end-user troubleshooting (iPad, iPhone, android)
Nice To Haves
- Microsoft and/or Apple Certifications
- A+ Certification
Responsibilities
- Monitor ITHELP Jira ticket queue for support tickets and triage as necessary
- Demonstrates a customer-first attitude
- Ability to competently and professionally communicate complex technical concepts to the lay person and all levels of management in person, by email and phone
- Responds quickly, professionally and positively to requests for technical assistance
- Interfaces with other technology groups to serve as IT Desktop SME for POC
- Create new AD user accounts
- Join user workstations to Active Directory
- Image user workstations and assist with user desk setups
- Troubleshoot including connectivity, MS Office issues, general computer hardware issues
- Manage inventory management systems, Anti-Virus Management Systems (Sophos), and other End-user workstation admin systems as required.
- Implements or assists in the implementation of administrative toolsets (Imaging, AV, Jira, Confluence)
- Uses Powershell (or other scripting language) to automate routine tasks
- Participates in 24/7 on-call rotation
- Ownership of Desktop-level projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
