Senior Support Desk Administrator

Nesnah Ventures LLC•La Crosse, WI

About The Position

Do you take pride in delivering outstanding customer service and confidently solving complex technical challenges? If so, we’re looking for a talented and experienced Senior Support Desk Administrator to join our team. Who We Are: Nesnah Ventures is a family-owned private equity firm with a long-term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself!

Requirements

Associate's degree in a technology-related field
Minimum 2 years of working in or with a support desk and desktop support experience
Excellent strategic and business mindset
Passion for helping and supporting customers and employees
Proven ability to troubleshoot hardware, software, and network-related issues

Responsibilities

Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals)
Prioritize, document, and track tickets using our internal tracking tool
Communicate outages, critical system events, and updates to users clearly and promptly
Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance
Maintain and troubleshoot A/V setups in conference rooms and common areas
Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users
Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations
Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities
Contribute to the development and enforcement of IT policies and procedures