Senior Support Consultant - Cloud

Axway Software SA•Paris, ID

About The Position

We are seeking a Senior Support Consultant – Cloud to join our team and drive the implementation, support, and evolution of cloud-based electronic invoicing solutions. The ideal candidate has strong technical expertise in B2B integration, data exchange protocols, secure communication, and experience with XML/EDI technologies. A background in European eInvoicing standards and regulations is an advantage. You will undergo an initial training period followed by ongoing hands-on experience and support to become largely autonomous in delivering and supporting eInvoicing integration projects.

Requirements

5–7 years of relevant experience in cloud integration or B2B product environments
Strong hands-on experience with APIs, XML, JSON for integration tasks
Proven experience with B2B connectivity, especially using protocols like FTP, SFTP, AS1/AS2, HTTPS
Solid understanding of data formats (XML/XSD, EDIFACT, X12, UTF-8/ASCII)
Practical knowledge of EDI standards and protocols (EDIINT, AS2)
Working knowledge of OS-level troubleshooting on Linux and Windows systems
Experience with scripting and basic automation tools (Bash, PowerShell, etc.)
Familiarity with containerized solutions, virtualization, and Kubernetes environments
Understanding of security protocols and PKI (SSL, certificates, encryption)
Strong analytical and problem-solving skills
Ability to work independently and collaboratively within cross-functional teams
Ownership mindset with a proactive approach to challenges
Excellent communication skills – verbal and written (English and French required)
High adaptability to new environments and technical requirements

Nice To Haves

Experience with enterprise security protocols: OAuth, SAML, LDAP, SSO
Exposure to European eInvoicing standards (e.g., PEPPOL, CTC, VAT compliance in EU and France)

Responsibilities

Implement and configure cloud-based eInvoicing solutions for B2B integrations
Support integration with customer systems using APIs, XML, JSON, and EDI formats
Analyze customer requirements and ensure seamless system-to-system communication
Work with communication protocols such as FTP, SFTP, AS2, and HTTPS for secure data exchange
Troubleshoot integration issues across OS platforms (Linux/Windows), file transfer, and message encryption
Develop and maintain scripts and automation for data handling and deployment
Collaborate with internal teams and clients for requirements gathering, testing, and deployment
Ensure compliance with relevant eInvoicing standards and regional tax regulations (e.g., PEPPOL, CTC, VAT reform)
Document solutions, workflows, and technical processes clearly
Provide remote troubleshooting and support post-implementation