Senior Staff Cloud Support Engineer
About The Position
As a Senior Staff Cloud Support Engineer, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams. You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor senior engineers, and directly protect revenue by preventing large-scale incidents. You bring deep expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, and apply that knowledge with strong customer focus. You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally.
Requirements
- 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
- Advanced Linux systems expertise.
- Deep Kubernetes operational experience (CKA-level or higher).
- Strong networking knowledge: Infiniband, RDMA, RoCE, SDN.
- Experience supporting AI/ML workloads at scale (GPU clusters).
- Proven track record of resolving multi-layer, distributed system failures.
- Strong customer communication and executive-facing presence.
Responsibilities
- Serve as highest-level escalation point for complex P1/P0 incidents.
- Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.
- Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds.
- Design and improve node validation, burn-in processes, performance baselining, and release readiness.
- Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.
- Reduce MTTR and incident recurrence through structural improvements.
- Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures.
- Support complex AI workloads (training + inference) with performance tuning and observability improvements.
- Act as senior technical advisor during high-risk customer incidents.
- Deliver executive-ready RCAs with clarity and confidence.
- Drive trust through transparency and technical depth.
- Mentor P3/P4 engineers.
- Define SOPs and technical standards for support excellence.
- Partner with Enablement to raise the technical bar across the organization.
Benefits
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- MetLife Legal
- Company paid commuter benefit; $300/month
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
