Senior Support Analyst

Arcadis•Boca Raton, FL

5d•$80,000 - $107,000•Hybrid

About The Position

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role description: Arcadis is hiring a Senior Support Analyst to join our Digital Intelligence team, where we deliver advanced IT solutions supporting Intelligent Transportation Systems (ITS). Our systems professionals lead infrastructure deployments, software integration, and complex troubleshooting—driving innovation in global transportation technology. This position combines remote flexibility with on-site work at our Boca Raton location.

Requirements

Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent.
6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms.
Expert-level experience with Windows Server OS lifecycle management.
Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM).
Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning.
Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting.
Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux).
Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems.
Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects.
Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage).
Experience in performing recurring maintenance physical IT hardware (servers, switches, storage).
Willingness to participate in on-call and after-hours support schedules.

Responsibilities

Provide advanced end-to-end IT systems and application support for external customers in private and public sectors.
Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components.
Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications.
Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM).
Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization.
Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting.
Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration.
Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025).
Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation.
Collaborate with cross-functional teams to design and implement scalable infrastructure solutions.
Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing.
Participate in on-call rotation and provide after-hours support as needed.
Provide mentorship to other support members.
Occasional overnight travel (up to 20%).

Benefits

Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement.
We offer nine paid holidays and 15 days PTO that accrue per year.
The salary range for this position is $80,000 - $107,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.

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