Senior Business Support Analyst

Details•Blacksburg, VA

12d•$50,000 - $60,000•Hybrid

About The Position

The Controller’s Office provides financial solutions to a comprehensive research institution operating in a complex and highly regulated environment. With a strong focus on technology, efficiency, and collaboration, this Finance division helps lead the continued evolution of administrative operations that best support Virginia Tech’s world-class faculty, researchers, and students. Be the solution. Join the evolution. As a Senior Business Support Analyst within the General Accounting team, this position supports the university’s central accounting operations by assisting with fund setup and maintenance in Banner Finance, addressing departmental inquiries, and contributing to continuous process improvement projects. The analyst will serve as a flexible resource for the General Accounting Manager and the broader team—helping to troubleshoot complex accounting issues, provide functional support for business systems, and ensure compliance with university policies and internal controls. This position is classified as restricted, meaning continued employment is dependent on available funding.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field and/or relevant experience.
Demonstrated experience in accounting operations, fund accounting, or financial systems support.
Experience interpreting and applying generally accepted accounting principles (GAAP) in an automated financial system environment.
Experience analyzing data, reconciling financial records, and preparing reports for management or audit purposes.
Working knowledge of Enterprise Resource Planning (ERP) systems such as Banner Finance or similar.
Strong analytical, problem-solving, and organizational skills.
Proficiency with Microsoft Excel, Word, and other data query or reporting tools (e.g., MicroStrategy, Access, or SQL).
Excellent interpersonal and written communication skills with an emphasis on customer service.
Ability to work independently and collaboratively in a dynamic, team-oriented environment.

Nice To Haves

Master’s degree in Accounting, Business, or a related field.
Certified Public Accountant (CPA) license or progress toward certification.
Experience working in higher education or another large, decentralized organization.
Experience supporting system implementations, testing, or financial process automation initiatives.
Familiarity with Virginia Tech financial systems and policies.

Responsibilities

Assist with the establishment, maintenance, and documentation of fund setups in Banner Finance and related systems.
Independently prepare and process correcting journal vouchers to ensure accurate accounting and compliance with GAAP and university policy.
Serve as a point of contact for campus departments to troubleshoot accounting, fund, and system issues; interpret policies and procedures related to accounting operations.
Support business process improvement initiatives by documenting workflows, identifying efficiencies, and participating in testing related to Banner Finance and related applications.
Monitor and respond to inquiries received through general accounting support inboxes, providing clear and accurate customer service.
Develop and maintain internal procedures, checklists, and reference materials to promote consistent business practices across the university.
Assist with special projects, reconciliations, reporting requests, and audit support as assigned by the General Accounting Manager.
Participate in system testing, upgrades, and data validation to ensure reliable accounting and reporting functionality.
Collaborate with other accounting and business units (e.g., Payroll, Accounts Payable, Bursar, Sponsored Programs) to ensure alignment and accuracy in financial operations.

Benefits

Tuition benefits to support your development and learning
Engagement in personal, professional, and community outreach activities
Formal employee award and recognition program
Experiential learning and professional growth opportunities
Generous leave with paid holidays and personal days annually, including university closure for winter break
Comprehensive and affordable health benefits
Work–life balance with potential for hybrid work flexibility
Supportive and friendly team in a professional work environment
Paid continuing professional education
Bonus payments for professional certifications and completing accredited degree programs