Senior Supervisor

Dextera Corporation•Harrisonburg, VA

4h•Onsite

About The Position

Dextera Corporation, a Federal Government Contractor industry leader, is seeking a Senior Supervisor to join our Team in Harrisonburg, VA. The Senior Supervisor(s)/Managers(s) shall work onsite at the requested office location at USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and be responsible for particular task areas. Position Responsibilities: This position requires demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction; experience with developing and implementing operational procedures and policies; and analyzing training needs/requirements. Oversee and report on the status and progress of work, checking on work in progress and reviewing completed work to ensure tasks instructions on work priorities, methods, deadlines and quality have been met. This position requires extensive analytical ability to develop complex statistical analysis, cost estimates, and analytical reports. The Operations/Site/Production shall have the following functional responsibility skills: Excellent interpersonal communication and organizing skills to coordinate project activities with contractor and Government representatives. Able to conduct fact finding for special projects and/or to respond timely to Government inquiries. Able to present oral briefings to USCIS management officials. Excellent writing skills to prepare SOPs and revisions. Proactive in informing the Government of significant issues, and be able to respond and take corrective action to issues brought to the PM by COR. Proactive in identifying and recommending new approaches to improve quality, cost, and process inefficiencies. Respond to NRC meeting requests within allotted 2-hour time period. Develop complex statistical analysis, cost estimates, and analytical reports. Assists with SOPs and revisions. Analyze training needs/requirements. Backfill the role of Operations/Site/Production Manager in their absence. Other duties as assigned.

Requirements

Bachelor’s Degree in one of the following disciplines is required: program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting or substitution of (3) years of management experience with the same or higher depth and breadth of responsibility as for this position.
Must have a minimum of two (2) years of experience supervising or leading personnel on a program of similar size, scope and complexity, including a large Service Contract Act (SCA) pool.
Must possess a Six Sigma Yellow Belt certification, certified by the American Society for Quality (ASQ).
Must be proficient using Microsoft Office Suite including MS Word, Excel and Outlook.
Must be able to pass a government background investigation and obtain a government security clearance.

Responsibilities

Addressing operational concerns and issues
Monitoring overall customer satisfaction
Developing and implementing operational procedures and policies
Analyzing training needs/requirements
Overseeing and reporting on the status and progress of work
Checking on work in progress and reviewing completed work to ensure tasks instructions on work priorities, methods, deadlines and quality have been met
Developing complex statistical analysis, cost estimates, and analytical reports
Coordinating project activities with contractor and Government representatives
Conducting fact finding for special projects and/or to respond timely to Government inquiries
Presenting oral briefings to USCIS management officials
Preparing SOPs and revisions
Informing the Government of significant issues, and be able to respond and take corrective action to issues brought to the PM by COR
Identifying and recommending new approaches to improve quality, cost, and process inefficiencies
Responding to NRC meeting requests within allotted 2-hour time period
Assisting with SOPs and revisions
Backfilling the role of Operations/Site/Production Manager in their absence
Other duties as assigned