Senior Success Guide (Commerce Cloud)

Salesforce•Indianapolis, IN

20h

About The Position

As a Senior Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration, automation, and AI. Commerce Cloud is a cloud based, enterprise-level e-commerce platform that unifies online, mobile, and in-store shopping, providing tools for building sites, managing products/orders, personalizing experiences with AI, integrating channels, and scaling for B2B/B2C sales to create seamless, data-driven customer journeys. The Commerce Cloud Success Guide role is tasked with ensuring our customers are provided with the 1:1 guidance and coaching they need to get the most value out of their Commerce Cloud investment and utilize features that best fit their unique business needs.

Requirements

5+ years experience in a customer-facing role in the technology industry
5+ years experience and/or demonstrated expertise supporting end users of Salesforce Commerce Cloud in both Business to Business (B2B) and Business to Consumer (B2C) settings
Fluent English speaker
Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
Very strong presentation and consultative skills, able to adapt to deliver effectively to different customer personas
Ability to demonstrate basic understanding and stay up-to-date with emerging technologies
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues

Responsibilities

Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize Commerce Cloud adoption
Be a trusted Commerce Cloud subject-matter expert for the broader Success Guide organization
Run engagements aligned with Commerce Cloud product capabilities, tailoring conversations to the unique needs and opportunities of Commerce Cloud customers
Build strong relationships with both internal and external business stakeholders
Drive thought leadership through mentoring and knowledge sharing