Senior Success Guide - Mulesoft

Salesforce•Indianapolis, IN

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a MuleSoft Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration, automation, and AI. MuleSoft is a powerful platform that allows businesses to connect with external systems simply and seamlessly to enhance business processes and integration. The MuleSoft Success Guide role is tasked with ensuring our customers are provided with the 1:1 guidance and coaching they need to get the most value out of their MuleSoft engagement and utilize features that best fit their unique business needs.

Requirements

2-3 years experience in a customer-facing role, preferably in the technology industry
Fluent English speaker
Experience using and advising on MuleSoft or other middleware/integration technologies
Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
Ability to demonstrate basic understanding and stay up-to-date with emerging integration, automation, and AI technologies
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Bachelor’s Degree

Responsibilities

Be a trusted MuleSoft subject-matter expert for the broader Success Guide organization, including an understanding of how MuleSoft relates to and supports the success of AI
Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current MuleSoft usage
Run engagements aligned with MuleSoft product capabilities, tailoring conversations to the unique needs and opportunities of customers
Build strong relationships with both internal and external business stakeholders
Drive thought leadership when possible through mentoring and knowledge sharing