Senior Success Guide (Life Sciences Cloud)

Salesforce • Indianapolis, IN

2d

About The Position

The Senior Success Guide, Life Sciences Cloud, plays a critical role in helping customers realize value and accelerate adoption of Salesforce’s Industry Cloud solutions for Life Sciences. This role supports customers across commercial, clinical, and operational use cases in highly regulated environments, ensuring they drive measurable outcomes while maintaining compliance and efficiency. Senior Success Guides blend industry knowledge with deep product expertise across Life Sciences Cloud capabilities and use AI-driven insights to provide timely, prescriptive recommendations. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and serving as a trusted advisor to customers as they mature their Life Sciences processes. Success Guides collaborate closely with Success Managers, Account Executives, Support, Architects, and Readiness teams to help customers reach their business goals and maximize adoption.

Requirements

• 4+ years of experience in customer success, solution consulting, or implementation roles — ideally within the Life Sciences industry.
• Strong understanding of Life Sciences business processes (commercial, medical, clinical, safety, or regulatory).
• Ability to quickly learn new technologies and translate them into prescriptive customer value.
• Strong consultative, problem-solving, and communication skills.
• Proven ability to influence and communicate effectively with technical and business audiences.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with Industry Clouds, particularly Life Sciences Cloud or Health Cloud.
• Familiarity with regulated processes and compliance frameworks (e.g., GxP, 21 CFR Part 11, validation requirements).
• Experience supporting enterprise-scale transformations in the Life Sciences ecosystem.
• Salesforce Admin or Architect-level skills; Trailhead Ranger is a plus.
• Bilingual or multilingual fluency.
• Engagement in Life Sciences or Salesforce community groups.

Responsibilities

• Deliver 1:1 Expert Coaching Sessions and respond to Success Requests focused on Life Sciences Cloud configurations, best practices, and workflow optimization.
• Provide actionable, prescriptive guidance across core capabilities such as commercial operations, medical and safety processes, patient and provider engagement, clinical operations, data models, and compliant architectures.
• Drive proactive engagements that help customers accelerate Life Sciences Cloud adoption and time to value.
• Contribute to internal knowledge resources and act as a mentor to peers within the Guide organization.
• Collaborate with cross-cloud partners to provide product and process feedback, support enablement, and influence roadmap improvements.
• Complete all required ACT courses and participate in ongoing product and industry upskilling.
• Stay current on Salesforce releases, Industry Cloud innovation, and AI-enabled capabilities relevant to Life Sciences.

Benefits

• time off programs
• medical, dental, vision, mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees