Senior Student Success Coach & Tutor Coordinator

University of Tulsa•Tulsa, OK

25d

About The Position

The Senior Student Success Coach for the Office of Academic & Student Services (OASiS) serves as the Student Success Coach for assigned sports teams and its student-athletes, providing academic coaching and support, as well as monitoring their eligibility and academic progress. The Senior Student Success Coach will serve as the primary point of contact concerning each student’s overall personal and academic growth during their time at TU, and possess the knowledge, skills, and abilities necessary to assist with basic academic advising across disciplines and/or colleges plus a deep knowledge of other support services available on campus to support students. The Senior Student Success Coach will oversee the Tutor and Mentor Program which includes training and leadership to the tutors and mentors. In addition to overseeing the Tutor and Mentor Program, the candidate will conduct assessments for OASiS and serve on campus committees. The ideal candidate for this position will be a self-motivated learner who develops strong working relationships with students and builds bridges across departments, and support units across campus. Successful candidates will have experience determining needs and developing programs to meet needs of stakeholders. The position reports to the Associate Athletic Director for Student Success. An Athletic Tutor Coordinator plays a vital role in supporting the academic success of student-athletes by coordinating tutoring services and ensuring they receive the necessary academic assistance.

Requirements

A strong interest in providing academic and personal support for student-athletes.
Knowledge of advising, degree planning, technology, assessment, enrollment management, retention, student transition, and learning strategies required.
Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency.
Working knowledge with Microsoft Office Suite.
Excellent verbal and written communication skills, effective communicator, and empathetic listener.
Strong work ethic and self-starter who can prioritize caseload and provide consistent follow-up.
A collaborative team player, who can coordinate work effectively with employees, and team members.
Ability to maintain a high level of confidentiality.
High attention to detail, organizational skills, and demonstrated practice of establishing effective priorities and meeting deadlines.
Strong customer service with a can-do attitude and strong interpersonal skills.
Master’s degree and three years of experience or bachelor’s degree and five years of experience in student-athlete support services or related field within intercollegiate athletics or a higher education setting.

Nice To Haves

Experience with NCAA Applications.
Knowledge of TU systems and applications is a plus.

Responsibilities

Serve as primary Student Success Coach to student-athletes in designated program(s)
Provide timely assistance, information, and advice to students (individually and in groups) regarding the development of educational course/degree plan options, the resources available, and university policies in a way that relates to the student’s developmental stage ensuring their understanding.
Monitor academic progress of assigned student-athletes and maintain accurate and up to date information to provide to coaches and Sport Supervisors on a weekly basis
Develop support plans according to OASiS guidelines (academic support, weekly academic coaching meetings, tutors) with assigned student-athletes
Monitor continuing eligibility with compliance (6, 18, 24-hour rules, progress toward degree)
Participate in eligibility review process with compliance
Maintain complete/accurate student-athlete files with advising information (this includes progress toward degree forms, balance sheets from Student Planning software, add/drop forms, goals, and task sheets)
Responding to student-athlete concerns in Starfish, the university’s early alert retention system and following up with student-athletes about these concerns
Be knowledgeable of NCAA eligibility rules and TU academic policies and procedures
Participate in staff development, training, and support opportunities
Attend meetings as requested and share information with OASiS staff
Make appropriate referrals to necessary campus resources
Provide information to prospective student-athletes during official and unofficial visits
Proactively engages students in conversations, goal setting, and plans that will improve student success
Strive to find new and innovative ways to provide support and opportunities to student-athletes to achieve our mission of promoting academic achievement, teaching personal accountability, and developing a sense of community responsibility
Regularly communicate the progress, outcomes, and direction of work to the Associate Athletic Director for Student Success
Understand rules compliance is a critical element to this position and adhere to all NCAA, American Athletic Conference, and The University of Tulsa rules & regulations
Communicate coherently, diplomatically, and tactfully daily with students, parents, colleagues, and internal and external constituents using effective listening skills and always exhibiting a professional courteous demeanor.
Schedule and coordinate tutoring sessions for student athletes.
Match student athletes with appropriate tutors based on academic needs.
Monitor and track the progress of tutoring sessions.
Evaluate and assess the effectiveness of tutoring programs.
Maintain accurate records of tutoring sessions and student athlete progress.
Prepares reports on academic performance and tutoring outcomes.
Manage the budget for tutoring services.
Assist with other related duties as assigned